UCLA Health: Reimagining the Employee Experience with ServiceNow

The UCLA Health Transformation

Watch UCLA Health discuss their transformation journey” and then link it to the new customer success story below.

 

 

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At UCLA Health, delivering world-class care starts with empowering their people. To better support employees and managers across a complex organization, their HR team turned to ServiceNow’s Employee Center Pro and Manager Hub, bringing everything into a single, unified experience designed around real user needs.

What followed was a highly collaborative transformation. By involving frontline staff from the start, UCLA Health built solutions that improved access to critical information, streamlined HR processes, and made it easier for teams to get what they need, faster. From solving complex visibility challenges for clinical leaders to shifting demand toward self-service, the impact has been both practical and measurable, earning them a spot in ServiceNow’s 2026 Top 10 Best Employee Experiences.

Watch the full video to see how UCLA Health partnered with Ondaro to reimagine HR, elevate the employee experience, and lay the foundation for what comes next.

LET'S INNOVATE TOGETHER!

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