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The AR allows users to submit and track accounts receivable documents. AR contains reimbursable agreement and other types of revenue requests. Users upload their reimbursable service requests to AR and the accounts receivable team utilize the software to retrieve the information and track the workflow for the request. Only authorized staff and vendors have access to the AR through specific roles.

This application provides funding services for a federal government customer who has a requirement to use the Funding Services for Commodity Credit Corporation Core. The Funding Services for Commodity Credit Corporation Core is a GSA-approved standard general ledger accounting commercial off-the-shelf (COTS) package and Federal Financial System (FFS). The application is implemented by the customer to provide one system for appropriated fund/administrative accounting and for Commodity Credit Corporation accounting. It utilizes data from several other accounting applications as well as provides data to applications. This ease-of-use utility has sped adoption of the Funding Services for Commodity Credit Corporation Core for the customer.

Action Registry supports and maintains customer events. The customer’s critical mission support areas have recurring data calls and reporting requirements that occur at approximately the same time each year. This application gives the mission support areas advance reminders to help them to plan for and manage these requirements, eliminate short notice assignments, and manage employee resource assignments.

The Directives Management aims to support the customer-wide directives process for creation of new directives and updates to existing directives. DM captures the lifecycle events of the directives form, specifically in regard to: draft, obtain concurrence, clear, and sign directives to bring transparency and easier organization; edit directives to ensure a unified style and voice. Ability to publish directives to support broad awareness; archive directives to enable alignment with customer retention policy; maintain and monitor directives to have accurate inventories; and structure-wide directives for a consistent look. DM contains no Personally Identifiable Information (PII) and only contains Directives (Notices, Policies, Handbooks, General Manual, Manuals, National Bulletins, National Instructions, Technical Notes, User Guides, Tech Releases and Circulars).

Manage Events is an online portal that combines three request forms into one and allows the customer to submit requests for Event Meeting Space and Sleep Room needs. It captures all requirements needed in order for a Coordinator to begin processing a request. It also allows the Event Coordinator to specify the stage the request is in, allows managers to track first contact with the customer, and provides e-mail notifications throughout the request process.

The Manage Reservations system is an online portal that provides customers with the ability to submit reservation requests for exhibits that are used for various events. The system includes an online catalog to browse, search and filter all of the available exhibits. It provides descriptions and images for each exhibit and provides an availability checker. The customer can choose exhibits they would like to request, fill out a request form and submit. The system provides the ability for admins to maintain the catalog of items and manage reservation requests, and it provides notifications throughout the request and reservation lifecycle.

Document Review and Tracking provides first reviews and higher-level reviews for related initiatives. The reviews provide integrity and accountability of various initiatives, projects and/or programs.

A very large ($50B+ yearly revenue) multinational technology corporation decided to spin-off a significant services division as a new independent company. This was complicated by the fact that the two entities would continue to have a very involved operational professional relationship. It was imperative that the new company include the instantiation of a capability to automate the request from their now customer. Ondaro leveraged out-of-box (OOB) Resource Management (RM) and Customer Service Management (CSM) capabilities to give the new company the capability to automate a business process currently being run in Excel to manage resources for their customer. By extending the CSM framework, Ondaro was able to leverage the OOB security model for internal and external users to grant access to a portal where the customer can request new resources, promotion of existing resources, authorize overtime (OT) and on-call time for resources and provide an approval and auditing framework accessible by both internal management and their customer. Additionally, Ondaro built a reconciliation tool that will identify missed billing opportunities and eliminate improper billing to the customer for unauthorized OT and standby time. Reconciliation is run after each week’s time is reported and reconciliation tasks are then assigned to any manager who has potential findings against planned vs. actual for their direct reports.

The Real Estate Operations capability is responsible for documenting all parcels of land, buildings within those parcels, and any other facility under the jurisdiction of the customer. The customer provides the real estate operations system for its numerous constituents to request and schedule land, buildings, or other assets for the purpose of a multitude of uses. Many constituent requests are in support of uses that must be extensively reviewed by Subject Matter Experts for impacts to standard public health and safety measures and general facilities management practices among other constraints prior to being authorized. The system outputs complex PDF documents that are then stored in the customer’s official system of record.

Custom dashboard that displays financial obligations within the customer Business Center.

A customer required a capability that could manage and tie resources of multiple partners and contractors to manage, mobilize, and track emergency response resources in one easy-to-use platform. Ondaro conducted user research across the country, sitting side-by-side with dispatchers and partners to employ a user-centric approach. This direct end-user interaction reduced the number of handoffs between the person identifying the issue/need and the development team working to resolve it. This collaboration allowed the team to synthesize the user research to identify issues and enhancements in order to develop, test, and deploy the fixes and enhancements quickly in an Agile DevOps cycle of continuous exploration, integration, and deployment. Furthermore, Ondaro leveraged design thinking for customer-centered design by analyzing user research and collaborating with users to develop personas and empathy maps, as well as conduct usability testing. The resulting tool has been in service for over 3 years, being continuously refined and optimized.

The Contractor Onboarding (CO) process encompasses all of the processes and communications that are involved in hiring/onboarding a new contractor. Before the user can officially bring a prospect on board, the user must ensure that the employee is suitable for the position and is ready to begin working upon arrival. The CO generates a username and password and sends these to the prospect via email. The applicant will use this username and password to access their account, complete the documents in the Welcome Package/Investigation Pack, then acquire from the Onboarding POC all accounts and investigative reporting necessary to obtain equipment, network and building access, and complete onboarding for a contractor.

ServiceNow Health Scans should be a platform tool exercised regularly by every ServiceNow Platform Owner. HealthScan Management is a capability to import, track, and remediate findings provided by the ServiceNow Architects from the platform health scans. The application includes interactive dashboards and reports to provide real-time status updates to key program leadership.