Adient replaces legacy system with ServiceNow SAM

Results

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Cleaner data
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Clearer insights
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Less manual effort

Applications

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THE CLIENT

A world leader in automotive seating

Adient, a world leader in automotive seating, partners with leading automakers across every vehicle segment and has upheld a strong commitment to craftsmanship and precision since its founding. With nearly four decades of collaboration in the automotive industry, Adient has become a recognized leader in seating design and innovation. Now operating as an independent public company, Adient continues to reinvest in its core strengths, respond quickly to industry shifts, and pursue new opportunities to advance the future of automotive seating and mobility. 

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THE CHALLENGE

Adoption on a deadline

For years, Adient had enlisted another company for software asset management (SAM). However, it had outgrown the offerings of its legacy system and needed a new solution. After evaluating options, Adient identified ServiceNow’s SAM module as the best fit but needed a trusted ServiceNow partner to help leverage SAM’s full capabilities. 

Adient’s goals were threefold: 

  • Transition off of its legacy platform and onto ServiceNow’s SAM product to manage its software landscape 
  • Provide additional value by managing SaaS entitlements 
  • Report key metrics and provide transparency to stakeholders via reporting 

On top of all that, Adient faced a nonnegotiable deadline: September 30, when its legacy license would sunset. 

Having previously worked with Ondaro to implement ServiceNow’s Hardware Asset Management (HAM), Adient’s choice of implementation partner was clear. 

 

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THE SOLUTION

Working together toward a successful implementation

Ondaro worked closely with Adient throughout the implementation process, beginning with working sessions to discuss the following: 

  • Relationships between CMDB, HAM, and SAM 
  • Best-practice overview of the SAM lifecycle 
  • Current state of the SAM lifecycle and key players across Adient’s organization 
  • Standardized SAM process that supports organizational culture and needs, leveraging product-provided SAM Pro capabilities 

These sessions contributed to building a SAM-related current environment assessment of Adient’s non-prod instance and provided a read-out of findings that would impact Adient’s SAM. With that understanding, Ondaro focused on the following: 

  • Platform and SAM Foundation: Enabled SAM plugins, centralized content, and established roles/permissions for Adient’s SAM team 
  • Data Quality and Governance: Implemented autonumbering for software entitlement asset tags (now read-only) and SAM normalization for consistent records 
  • Dashboards and Visibility: Built a SAM-enhanced dashboard for at-a-glance monitoring 
  • Integration and Automation: Scheduled jobs for the third-party data source integration framework and activated IntegrationHub ETL 
  • Discovery and EUC Integrations: Set up SCCM/Intune/Discovery for EUC software discovery, refined SG-SCCM to improve logged-in user details, and updated Discovery to stop autopopulating “Assigned to” on EUC devices 

Beyond this work, Ondaro ensured Adient’s future success by conducting a series of SAM knowledge transfer sessions to prepare Adient’s team to operate SAM confidently following adoption. 

 

THE PARTNER EXPERIENCE

A smooth SAM transition, setting up integrations to come

Not only did Ondaro finish well ahead of the September 30 deadline, but it did so at an exceptional level, delivering core capabilities that boost efficiency, visibility, and value across Adient’s ITAM. Now, Adient has a governed, integrated SAM foundation — cleaner data, clearer insights, and less manual effort — positioning the company perfectly for the next wave of SaaS integrations. 

The team at Adient praised Ondaro’s partnership, noting that despite this being their second engagement together, it was the smoothest project they had ever undergone. 

Looking forward, Adient intends to expand SAM with additional software, enrich SCCM via SAM data sources, and publish job aids for key SAM functions. 

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Let’s Innovate Together!

Request a complimentary consultation from Ondaro

Ondaro’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives. 

Your journey to innovation is just a click away. Schedule your meeting with our Ondaro advisors and become part of the success story that defines your organization’s future.