ITSM

Provide resilient services that scale with your business

Increase productivity and create amazing employee and customer experiences. Expedite value and platform maturity, and gain full visibility into processes and next steps with dashboards and analytics.

ITSM-1448331433
Trusted Partner

Clients across industries trust their platform to Ondaro

VIEW ALL SUCCESS STORIES
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IT SERVICE MANAGEMENT OFFERINGS

Optimize your ITSM investment with these tried-and-true prescriptive offerings from Ondaro

 

PLAN
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CLEAR PATH

Platform value realization planning and recommendations

  • Captures customer priorities, goals & objectives and connects with platform capabilities
  • Elicits high-level organizational goals and pain points from the platform team and their partner organizations
  • Creates capability map highlighting known priority platform capabilities and their connection to organizational priorities
IMPLEMENT
OPERATE
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ONDARO RESERVE

Capacity and expertise to support platform operations and enhancement

  • Budget-based capacity on a monthly basis
  • Starting at $17K per month
  • Work directed by the client
  • Support requirements within business hours
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Unlock the power of ServiceNow with rapid implementation

Realize the value of your ServiceNow 
products quickly and sustainably

Ondaro Essentials get you up and running with the core capabilities of ServiceNow products.
Our expert-led approach focuses on deploying powerful essential functionality and creating immediate operational impact.

Discover where to go with Clear Path Get started with Ondaro Essentials Drive enhancement with Ondaro Reserve

Continuously improve with a comprehensive approach to IT service management

See immediate impacts to your service management costs and outcomes:

0 %

increase in first-call resolution

0 %

reduction in mean time to service resolution

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accuracy in the first assignment of a ticket
Rely on Deep Expertise to Modernize the ITSM Experience
Rely on Deep Expertise to Modernize the ITSM Experience
With the rapid evolution of digital transformation, you need a team with deep experience in ITSM. At Ondaro, we have the world-class, real-world support you need to manage large ITSM and enterprise platform teams, governance, and change management across your organization.
Focus on People and Processes, Then Technology
Focus on People and Processes, Then Technology
Your organization is different from any other, so why would you adopt a one-size-fits-all approach? We aren’t just tool implementers: We apply solutions that empower your people and processes and mature at your desired rate of transformation.
Accelerate Value with Significant Wins Early On
Accelerate Value with Significant Wins Early On
There’s no need to scramble to find results to show off to the C-suite. We help clients demonstrate the need for ITSM through quick wins and techniques, empowering you to benefit as soon as possible from your investment.
ORGANIZATIONS LIKE YOURS ARE MODERNIZING THEIR ITSM PRACTICES

“Interactions with the team—even from the beginning—were amazing. They understood our goals and took the blindfold away quickly, showing us exactly what our results could look like. They had us hooked immediately.”

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RYAN BERNARDUCI
Director of HR Information Management and Analytics
Read Their Story

Other ITSM Solutions

Major Incident Manager

Streamline and enhance major incident processes. Quickly identify and engage on-call resources, improving response times and visibility while reducing downtime and costs associated with stand-alone incident response tools.

ITSM Better with ITOM AIOps

Manage service disruptions more effectively while reducing costs with AIOps-driven insights, intelligence, and workflow automation.

ITSM Intelligent Automation

Rely on best practices for the automation and improvement of the IT service management experience to increase the value of the Now Platform.

IntraneXt

Transform IT service delivery with IntraneXt, our advanced intranet solution that fosters a dynamic, engaging digital workplace, enhancing employee productivity and satisfaction. This innovative offering seamlessly integrates into your ITSM strategy, providing a personalized, omnichannel experience for every user.

Learn More

Virtual Agent Spark™

Provide employees with a powerful 24/7 self-service portal that empowers them to produce more valuable work and access seamless IT experiences. A “Built with Now” offering, our Virtual Agent Spark offering is tailored to you. An automation roadmap drives self-service well past implementation.

Learn more about ITSM VA Spark

Service Catalog optimize

Provide a superior service experience by creating a user-friendly service catalog. Streamline fulfillment processes, reduce service delivery times, and optimize workforce capacity.

Upgrade your system processes today to unlock greater productivity and value

Get started with ITSM Essentials

Modernize digital, operational, and cultural transformation with innovative solutions and exceptional experiences that empower your enterprise to thrive, grow, and scale despite any disruption.

ITSM Essentials delivers everything you need to implement core functionality quickly and start seeing business results now.