August 11, 2025
Results
Applications
The client collaborates with all major automakers and vehicle classes, maintaining a long-standing commitment to precision since its inception. This dedication enables the company to create superior products for its customers and end users. With nearly 40 years of experience partnering with automakers, the client has established itself as a leader in the automotive seating industry. Today, as an independent public company, the client has the flexibility to reinvest in its core business, swiftly adapt to emerging trends, and enhance its focus on innovation, both in automotive seating and beyond.
– Client Representative
The client had multiple goals for its ServiceNow implementation. First and foremost, it had long struggled with siloed data and wanted to employ ServiceNow’s CMDB as the ultimate source of truth, creating a “distinct and clear authority.”
In doing so, the client wanted to enhance the data being ingested into the CMDB – including data models, classifications, owners, and prioritization – while eliminating stale and duplicate information. Further, it was looking for insight into its environment in order to eliminate unnecessary efforts and provide visibility into applications that are impacted when services are down.
Other goals included the following:
The client searched for the right partner for its ServiceNow implementation and finally found Ondaro, one of the most trusted ServiceNow partners in the ecosystem.
Ondaro set out to achieve and sustain transformational results on the ServiceNow platform for the client, employing an integrated, client-focused team spanning account management, engagement management, business, and technical subject matter expertise, as well as senior delivery oversight and guidance.
The team’s approach was two-fold:
This tried-and-true method has proven successful for hundreds of clients, and this client was no exception.
The client was impressed with Ondaro’s service, especially in the performance of its team members. “Ondaro’s team excels in process, technical knowledge, and interpersonal skills,” says a representative of the client.
Since this implementation, Ondaro has completed an AI Visible Value assessment and Clear Path assessment. With these two assessments, the client will be able to unlock the possibilities with AI to streamline processes, while finding more ways to rapidly optimize the ServiceNow platform, respectively.
Ondaro’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.
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