Organizations are facing a truth that engagement scores alone cannot hide: Employees have stopped accepting the gap between how technology works in their personal lives and how it works at the office.
New Frontiers in Employee Experience explores what it actually takes to close that gap — where rising expectations, intelligent platforms, and AI are reshaping what it means for an employee to feel understood at work. Inside this issue, you'll find:
- A cover story from Moveworks Practice Strategy Lead Nate Aiken on building a unified, intelligent experience that takes employees from question to completed action
- Lessons from 20 years of consumer innovation, and why ServiceNow's EmployeeWorks, Otto, and Slate represent a genuine reinvention
- An expert Q&A with Ondaro UX/UI Design Manager Ryan Curtis on what organizations keep getting wrong, and what actually drives adoption
- A ServiceNow perspective on what separates the organizations that win at employee experience
This is not an issue about interfaces. It is about the experience of being a person at work and whether the tools, platforms, and AI your organization has built make employees feel understood or left behind.
