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Managed services,
done right .

Ondaro Propel replaces the reactive, hours-based managed service model with an outcome-based partnership. Providing you with a named Service Delivery Manager (SDM) armed with AI acceleration built in from day one.

Managed services shouldn’t be another thing you have to manage.

Most platform owners aren’t struggling because ServiceNow doesn’t work. They’re struggling because their managed service isn’t built to move the platform forward. 

01

A backlog that gets handed off but never actually prioritized or sized.

02

A team measured on ticket volume, not business outcomes with a hundred things delivered that don't move the needle.

03

The platform still seen internally as "just a ticketing system" while expectations for automation and AI keep moving higher.

04

The platform owner stuck justifying cost instead of expanding value.

One service. Three promises.

Every Propel engagement runs on the same three commitments — no tiers, no packages.

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PROMISE 01

Client-First

You control the roadmap. We size work in development points with a standard, transparent scale and you decide what gets prioritized each sprint. No black-box hours.

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PROMISE 02

Expert-Led

Providing you with a named Service Delivery Manager (SDM), backed by a broader team of ServiceNow experts and AI acceleration built in from day one. They know your environment and pull in the right specialist the moment you need one.

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PROMISE 03

AI-Accelerated

Our AI platform handles the administrative weight such as reporting, acceptance-criteria consistency, and platform health scans so your SDM spends time with you, not on paperwork.

 
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Your named Service
Delivery Manager.

Your SDM knows your platform, understands your priorities, and keeps the service moving in the right direction. They connect roadmap decisions to delivery, coordinate the Managed Services team, and bring in the right expertise when you need it. Named, known, and accountable.

Governance is built into Ondaro Propel, not drawn from your development capacity. Your SDM maintains the operating rhythm, keeps priorities connected to the roadmap, and makes sure the delivery team stays focused on the outcomes that matter.

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Capacity, not hours.

Propel is sized to your platform’s needs. It’s a blend of development and operational capacity, and scales as those needs change. No fixed packages. Every engagement starts with a conversation.

DEVELOPMENT CAPACITY

Moving the roadmap forward

Development points, in a standard sizing scale, applied to backlog work you prioritize sprint to sprint.

OPERATIONAL CAPACITY

Keeping the platform running

Incident, service request, and upgrade volume - sized to your environment and reported transparently.

If you had the power to stop managing the platform and start building on it, where would you go? That’s the question Ondaro Propel is built to answer.

Stop treading water and move forward with Ondaro Propel.

Tell us about your platform, your goals, and where you want to go next and we'll show you how Ondaro Propel gets you there.

Fill in the form to get in touch with our Ondaro Propel team.