CUSTOMER RELATIONSHIP MANAGEMENT

Create seamless customer experiences every time

Improve consistency, efficiency, and visibility with clearly defined workflows. Harness the power of ServiceNow and our innovative solutions to elevate your customer service from satisfactory to exceptional.

CRM-1320686310
Trusted Partner

Clients across industries trust their platform to Ondaro

VIEW ALL SUCCESS STORIES
Tegria-logo (1)
Kohler-logo
OneStream-logo
Customer Industry Workflow Offerings

Deliver tailored experiences and optimize service execution with these industry-specific offerings from Ondaro.

PLAN Implement Operate
clear-path-icon

CLEAR PATH

PLATFORM VALUE REALIZATION ROADMAP AND RECOMMENDATIONS
  • Captures customer priorities, goals & objectives and connects with platform capabilities
  • Elicits high-level organizational goals and pain points from the platform team and their partner organizations
  • Creates capability map highlighting known priority platform capabilities and their connection to organizational priorities
Take the next steps towards realizing the full value of your Now Platform investment.
csm-essentials-1

CSM ESSENTIALS

Accelerate customer service outcomes

Ondaro's CSM ESSENTIALS™ gets you up and running with CSM in ServiceNow with a scalable approach so you can expand functionality in future phases while minimizing technical debt.

Learn more

reserve-icon

ONDARO RESERVE

Capacity and expertise to support platform operations and enhancement

  • Budget-based capacity on a monthly basis
  • Starting at $17K per month
  • Work directed by the client
  • Support requirements within business hours

Learn more

Unlock the power of ServiceNow with rapid implementation

Realize the value of your ServiceNow 
products quickly and sustainably

Ondaro Essentials get you up and running with the core capabilities of ServiceNow products.
Our expert-led approach focuses on deploying powerful essential functionality and creating immediate operational impact.

Discover where to go with Clear Path Get started with Ondaro Essentials Drive enhancement with Ondaro Reserve

Create customer workflows that deliver in the moments that matter

Organizations using comprehensive CRM have seen transformative benefits:

0 %

reduction in response time

0 %

improvement in customer satisfaction scores

0 %

increase in first contact resolution rate
develop-icon-8

Collaborate with experts to improve adoption and satisfaction

Work alongside seasoned experts to enhance product implementation and workflow design. Our collaborative, agent-informed approach drives stronger adoption and higher satisfaction across your organization.

tech-support-icon-10

Access customer operations experts

Our practice consultants bring deep domain expertise to design and deliver exceptional employee and customer experiences through high-impact support solutions.

.

metric-icon-1

Power business transformation with people, processes, and technology

With decades of experience guiding organizations toward their customer experience goals, we know what drives real transformation. Our proven approach brings together people, processes, and technology to deliver lasting impact.

 
ORGANIZATIONS LIKE YOURS ARE DELIVERING EXCEPTIONAL EXPERIENCES WITH CASK

“Great communication and super easy to work with. . . [Agent Led Design] made a big difference. ALL AROUND a great project.”

STATE JUDICIAL DEPARTMENT

 

Other Customer Industry Workflow Offerings

 

Government Solution Center

Outdated systems and processes can become a roadblock
quickly. Ensure your customer experience is designed for
both residents and government employees with this
tailored solution.

Connected Claims Management

Legacy systems don’t support the experiences your customers expect. With Connected Claims Management, you can automate the claims process to make customers’ lives as easy as possible when they need it most.

Associated resources

View all
October 31, 2023
IT Service Management ITSM Blog CRM

ServiceNow Performance Analytics—Avoid data dystopia

Learn more
June 21, 2023
Blog Platform CRM

5 tips for getting more from your ServiceNow partner

Learn more
June 13, 2023
ITSM Blog CRM

ServiceNow reporting—a guide to the data dance party

Learn more
ESTABLISH CUSTOMER EXPERIENCES THAT KEEP CLIENTS COMING BACK

Get started with a complimentary consultation

Gain and retain customers with comprehensive customer service that elevates experiences and drives growth.

Our seasoned CRM team can strategize tailored solutions for your customer relationship management needs.