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UCLA Health is one of the country’s leading academic health systems known for breakthrough medical research and exceptional patient care. Managing that scale means thousands of employees rely on HR processes that need to work right, every single time. An onboarding error, a delayed separation, or a dropped benefit doesn’t just create rework for HR — it affects the people responsible for delivering care.
Ondaro knows this environment well. Over several years and multiple engagements, we’ve helped UCLA Health build a unified manager hub and reimagine the employee experience with ServiceNow Employee Center Pro. This work earned them a spot in ServiceNow’s 2026 Top 10 Best Employee Experiences.
When UCLA Health came back with their next challenge, we already knew the terrain.
“The Ondaro project team was outstanding, and we are excited about the opportunity to work with them on a future project.”
— Client Representative, UCLA Health
UCLA Health runs ServiceNow as the system of engagement for HR services, with UCPath (PeopleSoft) serving as the authoritative HR system of record. In theory, these two platforms should work in concert. In practice, they weren’t talking to each other and the people caught in the middle were paying the price.
Every onboarding, position change, leave of absence, and separation required HR staff to manually re-enter data that already existed in ServiceNow into UCPath. It was repetitive, time-consuming work and because humans were the bridge between systems, errors crept in. The consequences weren’t abstract: overpayments, underpayments, dropped benefits, delayed final pay. Each mistake required investigation, reconciliation, and follow-up that pulled HR, timekeeping, and payroll teams away from work that actually mattered.
The system wasn’t failing because no one cared. It was failing because the tools weren’t connected.
UCLA Health partnered with Ondaro to design and implement an automated, uni-directional integration between ServiceNow and UCPath. The goal was to allow the data HR already captures in ServiceNow directly flows into the system of record, without anyone retyping it.
The integration covers the transactions where manual errors were most costly: employee onboarding, position and workforce changes, leaves of absence, and separations. When a manager initiates a workflow in ServiceNow, the integration handles the data transfer to UCPath automatically — in real time, with no transactor in the middle.
Before any development began, Ondaro led structured discovery and design workshops with UCLA Health’s teams. The goal was to map current-state processes precisely, identify where the gaps were causing the most friction, and define what success would actually look like. That investment upfront meant the integration was built around the way UCLA Health’s HR organization actually works, not around a template.
A project like this succeeds on trust as much as technical skill. For UCLA Health, this wasn’t a cold start. It was the continuation of a relationship with a team that already understood their environment, their workflows, and what was at stake.
That familiarity showed up in how quickly the engagement got moving, in how the team navigated design decisions, and in how complexity was handled when it surfaced. There was no time wasted getting up to speed on the basics as the focus could go straight to solving the problem.
UCLA Health continues to work with Ondaro through Ondaro Reserve, Ondaro’s ongoing platform operations and enhancement program. Reserve gives UCLA Health continued access to ServiceNow expertise and capacity — keeping the platform healthy, current, and growing alongside the organization — without having to build and retain that capability internally. It’s a signal of something more than a successful project. It’s what it looks like when a client decides to keep a partner close.
When asked about the engagement, the client’s reflection was straightforward: “The Ondaro project team was outstanding, and we are excited about the opportunity to work with them on a future project.” Coming from a team that’s worked with us across multiple engagements, that says everything.
Ondaro’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.
Your journey to innovation is just a click away. Schedule your meeting with our Ondaro advisors and become part of the success story that defines your organization’s future.