Results
ServiceNow Applications
The client processes transactions for millions of merchants, financial institutions, and consumers around the world. Security and reliability sit at the center of everything the company builds, and that standard extends to its internal HR systems as much as its payment rails. Ondaro previously partnered with the client on an HR Service Delivery implementation; this engagement builds on that foundation to modernize how the company handles employee contracts.
“Thank you team for doing such a great job on this implementation!! Really appreciated the partnership.”
— Client Representative
The client’s People team managed employment contracts largely through manual, paper-based signature workflows. New hires and transferring employees across multiple countries each required a different signature standard, from qualified electronic signatures to simple electronic signatures, and the existing process offered no way to track a contract’s status once it left the People team’s hands.
The client needed a way to route contracts for signature directly from ServiceNow, support the signature type required in each country, and give the People team visibility into every document’s status, sent, in progress, signed, or declined, without exposing sensitive data as it moved between systems.
Ondaro partnered with the client’s People team to connect DocuSign directly to ServiceNow HR Service Delivery, giving the team a single place to manage contracts from creation through signature.
With the integration in place, the People team can now:
With the integration live across all three areas, the People team now manages employee contracts end to end in ServiceNow, in the signature format each country requires, with visibility the client didn’t have before.
This is another HR Service Delivery engagement between Ondaro and the client, and the pattern held: the People team credited the project’s success to the person leading it. “The architect on the project…did a tremendous job,” one respondent wrote in the client’s post-project survey.
With another successful engagement now behind them, the relationship continues to grow, and the client returns to Ondaro’s ServiceNow expertise as new HR needs come up.
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