This global safety organization operates at scale, supporting a diverse workforce across regions and functions. Delivering a seamless and efficient employee experience is essential to maintaining operational consistency and supporting ongoing growth.
As an existing ServiceNow customer, the organization sought to enhance its HR Service Delivery capabilities by improving how employees access services, complete key processes, and interact with HR systems.
"Ondaro is a strong HRSD implementor. The single most impactful part of this project was our partnership with [Ondaro employee]. He brought a level of clarity, ownership, and collaboration that is rare in any implementation partner. Simply put, [Ondaro employee] was the reason this project ran as smoothly and successfully as it did, and he reflects the very best of what a ServiceNow partner can offer.”
— Client Representative
The organization faced limitations with its existing employee portal and HR workflows, which created friction in the overall employee experience.
The Employee Center lacked a cohesive, intuitive structure, making it difficult for employees to quickly find information and complete tasks. At the same time, critical HR processes, particularly document handling during onboarding, relied on manual steps that introduced delays, increased the risk of errors, and created inefficiencies.
Search functionality also required improvement, limiting the ability for employees to locate relevant content and services quickly.
To support a growing workforce and evolving business needs, the organization required a more modern and scalable approach to unify the employee experience, automate workflows, and better leverage its ServiceNow platform.
THE SOLUTION
The organization partnered with Ondaro to redesign its Employee Center and enhance HR Service Delivery through targeted platform improvements and integrations.
The engagement focused on three key areas:
A modernized Employee Center
Ondaro redesigned the Employee Center Pro experience to create a centralized, branded, and user-friendly portal. Enhancements included improved navigation, refined page layouts, and a more intuitive structure for accessing HR services, knowledge, and tools. The result is a more streamlined experience that makes it easier for employees to find what they need quickly.
Optimized search experience
AI search capabilities were enhanced through configuration improvements such as synonym dictionaries, result tuning, and filtering. These changes improved the relevance and usability of search results, helping employees locate information more efficiently.
DocuSign integration for HR workflows
Ondaro integrated DocuSign directly into HR Service Delivery, enabling automated document delivery and digital signature collection within onboarding workflows. This eliminated manual handling of documents, reduced delays, and ensured secure, compliant storage of signed materials.
Together, these enhancements replaced fragmented processes with a cohesive, efficient, and scalable HR experience built within the ServiceNow platform.
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A key driver of success was Ondaro’s ability to translate complex business needs into clear, actionable technical solutions.
The team worked closely with stakeholders to guide decisions, navigate platform constraints, and propose practical alternatives that kept the project moving forward. This hands-on, solutions-oriented approach ensured that challenges were addressed quickly without compromising outcomes.
As one stakeholder shared, Ondaro brought a level of clarity, ownership, and collaboration that is rare in implementation partners. Their ability to align business goals with technical execution played a critical role in delivering a smooth and successful project.
The result is not just an improved employee experience, but a scalable foundation for continued innovation across the ServiceNow platform.
Ondaro’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.
Your journey to innovation is just a click away. Schedule your meeting with our Ondaro advisors and become part of the success story that defines your organization’s future.