Results
ServiceNow Applications
The client is one of the world's largest transportation, e-commerce, and logistics companies. Teams across its business areas build and run AI systems, models, and datasets as part of how they work. As that AI footprint grew, the organization looked hard at how each AI asset gets approved and tracked.
Roughly 1,000 AI systems, models, and datasets were running across the business, and no single record showed what existed or who owned it. Existing use cases and hyperscaler data sat in disconnected sources. New AI use cases got approved ad hoc, with no risk-based way to decide how much scrutiny each one needed. And when a model or API changed underneath an approved use case, nothing flagged it for another look.
InfoSec, Legal, the AI Center of Excellence, Data Governance, and the business teams each worked from a partial view, making risk calls without a shared source of truth. Meanwhile, exposure under the EU AI Act and ISO expectations kept growing. Most large enterprises face some version of this problem today. Here it played out at global scale.
The client partnered with Ondaro to build an AI Control Tower on ServiceNow Integrated Risk Management. The mandate was clear: faster, defensible approvals. That meant one platform to submit, review, and track every AI system, model, and data asset; a risk-tiered intake workflow; automatic reassessment when something changed; and a compliance posture ready for EU AI Act and ISO alignment from day one. Speed and governance had to improve at the same time.
The team configured the solution out of the box first, on native AI Control Tower and IRM logic. Ondaro held that line even as requests for heavy customization came in. That choice protects the client's upgrade path, and it kept a complex enterprise rollout from turning into a custom build that would be hard to maintain.
Here's what the client put in place:
AI governance at the client went from ad hoc to a governed, repeatable process. SLA times on AI approvals dropped, and governance stakeholders spend less effort on manual review. The risk tier now sets the depth of review, so low-risk work moves quickly. Every AI asset has a clear owner, and every business unit follows the same path.
The client's next phase is already in motion. Phase 2 extends the program toward regulatory readiness, with deeper EU AI Act and ISO-aligned impact assessments, file-based integrations for enterprise-linked AI assets and hyperscaler data, an external risk-score hook to enable downstream automation, and expanded observability connectors for AI lifecycle automation.
The order is deliberate. Governance value lands first, so the client has a foundation it trusts before it moves into automation. Ondaro, an Elite ServiceNow Partner with depth in IRM and AI governance, continues to work alongside the client as the roadmap moves forward.
Ondaro's unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We'll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.
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