CUSTOMER SUCCESS STORY

Establishing Enterprise Governance to Drive Efficiency​

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CLIENT:
USDA Farm Production and Conservation
Asset 604
INDUSTRY:
Government
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PRODUCT:
Enterprise Program Governance

Business Challenge

  • Disparate development teams working in the same platform without governance.
  • Difficulty locating critical services, leading to low adoption and stakeholder buy-in.
  • Compliance issues with ServiceNow Support.
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Solution Delivered

  • Implemented Essential SAFe Framework to enhance development scalability.

  • Established governance model enabling relentless improvement and high-quality assurance.

  • Modernized existing applications and developed new applications to expand business capabilities.

  • Launched FPACNow, a centralized Service Portal for FPAC stakeholders.

Impact Created

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Exceptional CPARs

0

5.5 year average CSAT

"A key strength of Ondaro is their flexibility in implementations and in managing government requests for large surge capacity projects with short notice and tight completion windows. Ondaro continually goes above and beyond what would normally be expected due to shifting government priorities and needs."

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