CUSTOMER SUCCESS STORY

Modernizing Self-Service with Employee Center POC

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enviro-eco-18
CLIENT:
USDA Farm Production and Conservation
Asset 604
INDUSTRY:
Government
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PRODUCT:
Employee Center (Professional)

Business Challenge

  • Employees accessed multiple portals, increasing inefficiencies and leading to longer request times.
  • Lack of a unified interface made it difficult to find services and slowed productivity.
  • Fragmented service access led to frustration and lost efficiency in daily workflows.  
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Solution Delivered

  • Rapidly deployed Employee Center POC in 12 weeks, centralizing self-service.

  • Implemented personalized navigation and wayfinding for faster service access.

  • Automated frequently requested items and self-service recommendations for efficiency.

  • Validated 1-minute time savings per user interaction, reducing admin burden. 

Impact Created

0

potential hours saved annually

$ 0 M

estimated resource savings

“[When using the old portal] it took me 15 minutes to find where to submit a request and I did it wrong twice… we just talked through the request, found it, and submitted in less than 2 minutes.”

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