Download this guide to see how CAL FIRE modernized qualification management across 23 units statewide with ServiceNow QMS. Get practical takeaways on reducing administrative burden and improving workforce readiness.
See how emergency services organizations are modernizing qualification management to improve readiness, visibility, and operational efficiency.
Watch Sarah Wizner from CAL FIRE, along with Matt Gilchrist and Michelle Headrick, as they explore how Qualification Management System (QMS) transforms the way agencies track training progression, manage task books, validate qualifications, and prepare personnel for deployment.
Through a real-world case study and live solution walkthrough, you'll gain insight into how CAL FIRE is using QMS across 23 units statewide to streamline qualification management, reduce administrative burden, and provide leaders with a clearer view of workforce readiness.
You'll also hear practical lessons learned, explore key integrations with dispatch and response systems, and discover how modern qualification management can support both day-to-day operations and large-scale mutual aid response.
Don't miss this session, where our speakers share actionable guidance for agencies looking to modernize their qualification and readiness programs.
Meet the Speakers
Matt Gilchrist
Account Executive, Ondaro
With more than a decade of experience supporting federal, state, and local agencies, he helps organizations modernize operational processes, improve readiness, and strengthen mission delivery through technology-enabled solutions. Matt has worked extensively with emergency services and public safety organizations on complex workforce and qualification management initiatives.
Michelle Headrick
Mission Critical Solutions Executive, Ondaro
Michelle Headrick works closely with emergency services organizations to modernize qualification management and workforce readiness programs. She brings deep experience in translating complex operational requirements into scalable digital solutions that support training, credentialing, and deployment workflows. Through her work with QMS, Michelle helps agencies reduce administrative burden while improving visibility, compliance, and operational readiness.
Sarah Wizner
Product Owner Associate, Ondaro
Sarah Wizner is a leader within CAL FIRE's qualifications and readiness program and has been instrumental in advancing the agency's modernization of qualification management. She has helped drive the adoption of QMS across CAL FIRE's statewide operations, supporting efforts to improve visibility into responder qualifications, training progression, and deployment readiness. Sarah brings firsthand experience managing qualification processes in one of the nation's largest emergency response organizations.
