April 29, 2026
Building the NBA’s Home Court Advantage: One of the Top 5 Portals in the ServiceNow Ecosystem
Get an exclusive preview of what the NBA will share at Knowledge 2026.
Join Nick Ricciardi, Vice President and Head of IT Customer Experience at the National Basketball Association (The NBA), with host Christine Morris to unpack the strategy, decisions, and lessons behind Home Court: the NBA’s employee portal designed to deliver a modern, intuitive, and scalable workplace experience.
From rethinking legacy challenges to building a centralized digital hub, this session offers a candid look at how the NBA approached transformation and what it takes to drive real adoption across the organization.
📅 Date: Wednesday, April 29, 2026
🕛 Time: 9 AM PT / 12 PM ET
⏱ Duration: 1 hour
What you'll learn
- The vision behind Home Court and why the NBA chose to evolve its employee experience
- The challenges that prompted change and how they built alignment across teams
- How ServiceNow became the foundation for a scalable, unified portal
- A guided walkthrough of the Home Court experience, including personalization, search, and key workflows
- Measurable impact across adoption, efficiency, and employee engagement
- Practical lessons on governance, content strategy, and change management
- Advice for leaders building or rethinking their own employee portals
Meet the Speakers
Nick Ricciardi
Vice President, Head of IT Customer Experience, National Basketball Association (NBA)
Nick Ricciardi is a technology executive with over 20 years of experience driving IT strategy and service delivery across global organizations. At the NBA, he leads global IT operations and the ServiceNow platform strategy, focused on delivering scalable, user-centric experiences that align with business outcomes. Prior to the NBA, Nick held multiple IT leadership roles at NBCUniversal, supporting large-scale media and broadcast environments.
Christine Morris
Senior Director of Technical Service Innovation, Ondaro
Christine Morris is a strategic IT leader with over 20 years of experience helping Fortune 500 organizations navigate digital transformation. She specializes in governance, compliance, strategy, operations, and procurement, leveraging her business acumen and technical expertise to develop solutions that drive business value. A strong change agent, Christine architects innovative and automated ServiceNow solutions designed to enhance both the end-user and fulfiller experience. With a passion for optimizing IT management and enterprise workflows, she is committed to delivering best practices that support efficiency and growth.
Why attend
Whether you are preparing for Knowledge or actively exploring how to elevate your employee experience, this session will give you a clear, real-world perspective on what a successful transformation looks like and how to get there.
Save your spot and get a head start on one of the most anticipated stories at Knowledge 2026.
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