August 19, 2026
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Platform Owner MasterClass: Building the Team Behind the Platform
Your ServiceNow platform can only grow as fast as the people behind it.
If you're a Platform Owner, you've probably run into this:
- Your best admin just got poached, and you don't have a bench.
- Requisitions sit open for months while the backlog keeps growing.
- You don't know whether to hire, train, or bring in a partner to close the gap.
- There's no real career path for the people on your platform team, so they leave to find one.
- Executives ask why delivery slowed down, but no one asks who's running the platform.
- You're one resignation away from a crisis, and you know it.
As organizations keep investing in ServiceNow, the platform itself stops being the hard part. Finding, developing, and keeping the talent to support it is.
This MasterClass is about the team behind the platform, not just the platform.
📅 Date: Wednesday, August 19
🕘 Time: 9 AM PT/12 PM ET
⏱ Duration: 1 hour
What this upcoming class is about:
Join us for the next Platform Owner MasterClass as we discuss how the Platform Owner role is evolving from administrator to strategic business leader, explore career paths beyond the platform, and share practical strategies for building and growing a high-performing ServiceNow team. We'll cover:
- How the Platform Owner role is evolving
- Career paths and leadership opportunities
- Hiring vs. developing ServiceNow talent
- Building a sustainable talent pipeline
- Strategies for retaining your best people
- Lessons learned from organizations that have built successful platform teams
Whether you're a Platform Owner planning your next career move or a leader responsible for your ServiceNow team, you'll leave with actionable ideas to strengthen both your platform and the people behind it.
Who should attend
- ServiceNow Platform Owners
- Leaders responsible for building or scaling a ServiceNow team
- Senior practitioners considering a move into platform ownership
Meet the Speakers
Christine Morris
Vice President, of Consulting Services, Ondaro
Christine Morris is a strategic IT leader with over 20 years of experience helping Fortune 500 organizations navigate digital transformation. She specializes in governance, compliance, strategy, operations, and procurement, leveraging both business acumen and technical expertise to develop solutions that drive measurable business value. A strong change agent, Christine architects innovative and automated ServiceNow solutions designed to enhance both the end-user and fulfiller experience. She is passionate about optimizing enterprise workflows and establishing best practices that support efficiency, accountability, and sustainable growth.
Ron Burt
ITSM Associate Director, Business Solutions Consultant, Ondaro
Ron Burt is a ServiceNow leader focused on aligning IT service management strategy with business outcomes. With deep experience in transformation, solution design, and operational optimization, Ron partners with organizations to strengthen platform foundations, improve governance maturity, and enable scalable delivery models. He brings a practical, results-oriented perspective to platform ownership, helping teams move from reactive support to strategic enablement.
Heather Kelly
Associate Director, Global Talent and Organizational Development, Ondaro
Heather Kelly is a strategic talent and organizational development leader with nearly six years of experience at Ondaro, helping the organization navigate growth through people-first solutions. She specializes in talent strategy, succession planning, and employee experience, leveraging deep organizational development expertise to design programs that drive measurable engagement and performance. A strong relationship builder, Heather architects training and development initiatives that empower employees and equip leaders to work more effectively together. She is passionate about optimizing the employee experience and establishing best practices that support culture, connection, and growth.
Why you should attend:
The Platform Owner role isn't just an admin function anymore. It's a leadership job, and hiring, developing, and retaining the right people is now part of the work.
A strong platform team is what turns a growing backlog into steady delivery. Building one on purpose, instead of reacting when someone leaves, is the difference between a platform that scales and one that stalls.
Contact Us:
For any questions or additional information, please reach out to us at inbound@ondarowave.com.
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