March 24, 2026
Platform Leader MasterClass: Building the Foundation for Scale, Value, and Adoption
ServiceNow platforms do not fail because of technology. They stall because of unclear ownership, fragmented decision-making, inconsistent prioritization, and an inability to measure value.
If you’re a ServiceNow Platform Owner, you probably feel this:
- Every request is “urgent.”
- Your backlog never shrinks.
- Executives want AI yesterday.
- Departments want customizations.
- Your CMDB exists… but isn’t fully trusted.
- You’re expected to measure value — but no one agrees on what that means.
You weren’t hired to referee prioritization battles or defend architectural decisions all day. Yet somehow, that’s the job. ServiceNow platforms don’t struggle because of technology. They stall because platform owners are asked to run an enterprise product without clear governance structures, decision rights, or executive alignment. We know this because we’ve been there, sitting in your chair, balancing delivery pressure with long-term sustainability.
This MasterClass isn’t your typical webinar series where we talk about just the products. It’s the start of a community designed for real platform owners navigating real challenges with limited resources.
In this first session, we will explore governance not as bureaucracy, but as the framework that enables speed, clarity, and long-term sustainment.
📅 Date: Tuesday, March 24, 2026
🕛 Time: 9:00 AM PT
⏱ Duration: 1 hour
What the first class is about
Join us for the first Platform Owner MasterClass to learn:
- What strong platform governance actually looks like when it is working well
- How to establish executive alignment without slowing delivery
- How to unify intake, demand scoring, and prioritization across workflows
- How to define clear product ownership and decision accountability
- How to balance configuration and customization to reduce long-term technical debt
- How to measure platform value using KPIs that connect strategy to outcomes
- How to build a sustainable operating model that supports growth and AI readiness
This session will introduce a practical governance framework that connects executive steering, platform steering, and delivery execution in a cohesive, scalable model. You will walk away with a clearer understanding of how to structure oversight, accelerate decisions, and reinforce accountability across your platform.
Who should attend
- ServiceNow Platform Owners
- Platform leaders responsible for multiple workflows such as ITSM, HRSD, CSM, and beyond
- Senior practitioners preparing to step into platform ownership roles
Meet the Speakers
Christine Morris
Senior Director of Technical Service Innovation, Ondaro
Christine Morris is a strategic IT leader with over 20 years of experience helping Fortune 500 organizations navigate digital transformation. She specializes in governance, compliance, strategy, operations, and procurement, leveraging both business acumen and technical expertise to develop solutions that drive measurable business value. A strong change agent, Christine architects innovative and automated ServiceNow solutions designed to enhance both the end-user and fulfiller experience. She is passionate about optimizing enterprise workflows and establishing best practices that support efficiency, accountability, and sustainable growth.
Ron Burt
ITSM Associate Director, Business Solutions Consultant, Ondaro
Ron Burt is a ServiceNow leader focused on aligning IT service management strategy with business outcomes. With deep experience in ITSM transformation, solution design, and operational optimization, Ron partners with organizations to strengthen platform foundations, improve governance maturity, and enable scalable delivery models. He brings a practical, results-oriented perspective to platform ownership, helping teams move from reactive support to strategic enablement.
Why this matters now:
Strong governance creates transparency, accelerates decision-making, protects platform integrity, and builds executive trust. It enables platform owners to lead with confidence and ensures that ServiceNow investments are aligned to strategic business priorities.
Governance is not about control. It is about clarity, accountability, and long-term value.
Contact Us:
For any questions or additional information, please reach out to us at inbound@ondarowave.com.
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