April 22, 2026
ITAM MasterClass: Activating AI for SAM and HAM
AI-Powered asset management starts here!
Join Christine Morris and Ian Cahall for the next MasterClass webinar as we explore how Now Assist is transforming Software Asset Management and Hardware Asset Management.
In this session, we’ll break down the specialized Now Assist capabilities built specifically for SAM and HAM and how organizations can leverage AI to increase efficiency, improve data quality, and drive smarter asset decisions. From summarization and data qualification to pre-built AI agents and AI Agent Studio configuration, you’ll gain a practical understanding of how AI enhances the full asset lifecycle.
If you are evaluating AI in your asset management practice, this session will also help you determine whether your organization is ready and what foundational elements need to be in place for success.
📅 Date: Wednesday, April 22, 2026
🕛 Time: 9:00 AM PT / 12:00 PM ET
⏱ Duration: 1 hour
Why you should attend
In this session, our experts will share practical guidance on:
- Understanding the specialized Now Assist capabilities available for SAM and HAM and where each delivers the most value
- Leveraging essential AI features such as summarization and data qualification to improve visibility and reduce manual effort
- Exploring pre-built AI agents and how to configure and extend them using AI Agent Studio
- Conducting a self-assessment to determine your organization’s readiness for AI adoption in asset management
Meet the Speakers
Ian Cahall
Associate Director, Principal Architect, Ondaro
Ian Cahall has spent over a decade working in and around the ServiceNow platform to help deliver better, more mature technical and procedural outcomes in the ITx space, including ITSM, ITOM, ITAM, and more. Over his career, he has worked with customers in a variety of verticals including Retail, Manufacturing, Healthcare, etc. In his current role as Principal Architect at Ondaro, he specializes in solving complex Asset Management challenges, helping customers maximize their speed-to-value by leading with innovation and scalability.
Christine Morris
Senior Director of Technical Service Innovation, Ondaro
Christine Morris is a strategic IT leader with over 20 years of experience helping Fortune 500 organizations navigate digital transformation. She specializes in governance, compliance, strategy, operations, and procurement, leveraging her business acumen and technical expertise to develop solutions that drive business value. A strong change agent, Christine architects innovative and automated ServiceNow solutions designed to enhance both the end-user and fulfiller experience. With a passion for optimizing IT management and enterprise workflows, she is committed to delivering best practices that support efficiency and growth.
Ready to start your ITAM journey?
Take the next step in your ITAM evolution and walk away with a clearer understanding of how AI can elevate your SAM and HAM programs, strengthen data integrity, and unlock measurable operational value.
Contact Us:
For any questions or additional information, please reach out to us at inbound@ondarowave.com.
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