August 11, 2025
Results
HR: Case and Knowledge Management
HR: Employee Center Pro
HR: Employee Document Management
HR: Employee Relations
HR: Enterprise Onboarding and Transitions
HR: HR Service Management
HR: Lifecycle Events
THE CLIENT
The client, a prominent law enforcement agency, stands as a guardian of its community, dedicated to ensuring safety and protection through its robust law enforcement services. With a mission that encompasses public safety and emergency response, the agency is always seeking avenues to enhance its operational efficiency. This commitment led them to partner with Ondaro in a forward-thinking initiative to revolutionize its HR capabilities, aligning with its goal of operational excellence and community service.
– Client Representative
THE CHALLENGE
The client faced significant challenges with its outdated and inefficient HR processes. Its onboarding experience was a lengthy six to eight months, background checks were bogged down by paper-based methods and Excel workbooks, and its HR case management system was plagued by inefficiencies and a lack of visibility. Such inefficiencies hindered the HR team's response times and complicated the process for staff to track its HR support requests.
Moreover, the disjointed experience for both prospective and current personnel underscored the urgent need for a modernized, user-friendly self-service portal. In the quest to surmount these challenges, the client's initial attempt with a different partner fell short of expectations, setting the stage for a critical partnership with Ondaro.
THE SOLUTION
In search of a proficient partner to lead its HR digital transformation, the client engaged Ondaro. The project's ambitious goal was to go live within 4.5 months, aiming to completely overhaul the client's HR service delivery.
This holistic approach addressed existing inefficiencies and prepared the client for ongoing improvements in HR service management.
The client’s experience working with Ondaro was marked by collaboration, respect, and clarity. The partnership wasn’t about being told what to do, it was about learning together.
The client team praised Ondaro’s deep product knowledge, agility in solving problems, and reliable communication. As one team member noted, “There was never a time when they didn’t have the answer or found a workaround.”
This wasn’t just another vendor engagement but a relationship built on trust and mutual investment in success. With SAM Pro finally off the shelf and generating impact, the client is poised to continue its ServiceNow journey. As the company looks ahead, it’s exploring opportunities to partner with Ondaro again, this time to address its ServiceNow backlog and align with emerging GenAI strategies.
The SAM Pro project proved what’s possible when the right solution is paired with the right partner. And for the client, this success story is just the beginning.
Ondaro’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.
Your journey to innovation is just a click away. Schedule your meeting with our Ondaro advisors and become part of the success story that defines your organization’s future.