Results
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A Canadian utilities provider focused on sustainable growth sought to modernize its project management capabilities to better support strategic execution and long-term planning.
“The project was well scoped and delivered exactly as expected, enabling us to achieve our objectives on a tight timeline.”
— Client representative
The organization’s project management processes were fragmented, making it difficult to maintain consistency, enforce governance, and generate accurate reporting.
Without a centralized system, teams faced challenges in:
The organization needed a modern platform — and a fast, low-risk way to validate it.
The organization partnered with Ondaro to deliver a rapid pilot implementation of ServiceNow Strategic Portfolio Management (SPM).
The engagement focused on aligning current practices with platform best practices while enabling immediate value.
Environment & Process Alignment
Existing project management practices were mapped to ServiceNow SPM, creating a standardized framework aligned with industry best practices.
SPM Configuration
Core project management functionality was configured, including workflows, templates, roles, and reporting structures to support governance and execution.
Rapid Deployment Approach
The pilot leveraged a configuration-first strategy to accelerate delivery while maintaining scalability for future expansion.
Training & Knowledge Transfer
Recorded training sessions and enablement ensured internal teams were equipped to manage and evolve the platform independently.
Within just six weeks, the organization successfully validated the platform and achieved its pilot objectives.
Key outcomes included:
The pilot provided a clear path forward for expanding ServiceNow SPM across the enterprise.
Ondaro delivered a structured, outcome-driven engagement that aligned closely with the organization’s goals.
From initial scoping through delivery, the collaboration ensured that:
The result was a successful pilot that positioned the organization for continued transformation.
Connect with Ondaro to get started.