See It from the Floor
We captured insights directly from our team on the ground at Knowledge, sharing their perspectives on what stood out and what it means for customers moving forward.
Knowledge 2026 marked a major milestone for us.
This was our first Knowledge as Ondaro and an opportunity to show up with a renewed identity and a clear point of view on where the ServiceNow platform is headed. More importantly, it was a chance to connect with the ServiceNow community at a time when the pace of innovation is accelerating in a big way.
And this year, that innovation was impossible to ignore.
AI Moves to the Center of the Platform
Across every keynote, conversation, and announcement, one theme stood out: AI is no longer an add-on. It is becoming the foundation of how work gets done.
From the introduction of the Autonomous Workforce to the expansion of AI Control Tower and the evolution of the ServiceNow system of action, the platform is rapidly transforming into an intelligent, connected ecosystem. One that can orchestrate work across teams, systems, and now AI agents.
This shift brings massive opportunity. It also brings complexity.
Organizations are now being asked to think differently about governance, security, data readiness, and how to operationalize AI at scale. The question is no longer if they adopt these capabilities, but how they do it in a way that drives real business outcomes.
Where Ondaro Fits In
We are not just reacting to what is coming. We are actively shaping how customers adopt it.
At Knowledge, our conversations centered on helping customers bridge the gap between innovation and execution. Whether it is building a strong data foundation, operationalizing CMDB and ITAM, or designing workflows that can fully leverage AI, we are helping organizations move from interest to impact.
Our teams are already working to bring structure to AI-driven transformation. That means enabling visibility across the platform, ensuring governance is built in from the start, and helping customers unlock value faster without adding unnecessary complexity.
More Than an Event
Knowledge has always been a moment that brings the ecosystem into alignment. This year reinforced just how important that alignment is as the platform evolves.
For Ondaro, it was also a moment of arrival. A chance to introduce our brand, share our perspective, and demonstrate the depth of our expertise in helping organizations get the most out of ServiceNow.
We left with strong momentum, deeper partnerships, and a clear focus on what comes next.
