Want to hear more about the War on ServiceNow Talent?
Watch the episode #4 recording of our Blueprint Community to hear our Certified Master Architects discuss the talent shortage issue.
The demand for ServiceNow expertise has never been higher, and the supply of seasoned professionals has never been more limited. Organizations looking to unlock the full value of the platform face an uphill battle: recruiting takes months, retention is unpredictable, and even when you do find the right person, the risk of burnout is real.
This “war for talent” isn’t just about hiring. It’s about survival in a fast-moving digital ecosystem. ServiceNow evolves rapidly, with new modules, capabilities, and frameworks reshaping what’s possible every release. For customers without dedicated ServiceNow professionals, keeping pace with that evolution can feel impossible.
The Challenge of Building and Keeping Talent
“Finding true ServiceNow talent isn’t just hard, it’s a marathon,” said Sabrina Morin, Global VP, People & Culture, Ondaro. “It can take months to hire, years to train, and only days to lose the expertise if that person walks away.”
Her perspective reflects the broader reality for many organizations; building and keeping ServiceNow talent is never a straight line.
From scarcity of skills to the risk of burnout, there are multiple obstacles that stand in the way of long-term success.
The most common challenges include:
- Scarcity of skills: True ServiceNow architects and developers are in short supply. Competition for their talent drives up costs and creates constant turnover.
- Capabilities of the platform: ServiceNow is no longer just ITSM. From HR to facilities to security, its reach demands specialists who can bridge both business and technical conversations.
- Risk of burnout: In many organizations, one employee ends up wearing multiple hats. When that person leaves, years of institutional knowledge walk out the door.
- Learning curve: Even with certifications, it can take one to two years for someone to reach the level of confidence needed to sustain and scale the platform effectively.
For small and mid-sized organizations, the problem compounds: they often can’t justify a full-time headcount, but they can’t afford to stall digital transformation either.
“The reality is that ServiceNow architects and developers are some of the most in-demand professionals in technology today,” said Morin. “Competition is fierce, retention is fragile, and the cost of turnover is immense.”
Why Ondaro Reserve Is the Answer
Ondaro Reserve was designed with these challenges in mind. It’s not just about filling gaps— it’s about providing the depth, flexibility, and governance that most organizations can’t achieve on their own.
- Instant access to seasoned expertise: Rather than waiting months to hire, Reserve gives you immediate access to professionals who have seen the platform across industries and use cases.
- Breadth of knowledge: Our team knows the full ServiceNow landscape, so you’re not reliant on one individual who may only have narrow exposure.
- Scalability without the churn: With Reserve, you gain continuity. No risk of losing critical knowledge if an employee leaves. Our structured governance ensures sustainable, documented solutions.
- Built-in resilience: Instead of one person juggling five roles, you tap into a team that distributes responsibility, preventing burnout and protecting your investment.
- Guided growth: We don’t just “do the work.” We help you understand where automation, AI, and better process design can accelerate results without overloading your internal teams.
“The war for talent doesn’t have to define your digital transformation strategy,” said Morin. “Ondaro Reserve gives organizations immediate access to world-class expertise without the risks of churn, overwork, or delayed hiring. It’s a people-first approach that delivers continuity and confidence while freeing internal teams to focus on what they do best."
Preparing for the Future
The ServiceNow ecosystem isn’t slowing down. As AI, workflow data fabric, and new industry-focused solutions expand, the demand for strong advisory and technical support will only increase. Organizations that try to “go it alone” risk getting stuck in cycles of hiring, training, losing, and rehiring talent.
Ondaro Reserve offers a smarter path: a way to bypass the war for talent altogether while still benefiting from ServiceNow at its fullest potential. With Reserve, you get continuity, confidence, and the ability to focus on outcomes instead of headcount.
"Burnout isn’t a strategy,” said Morin. “Ondaro Reserve keeps your people protected and your transformation moving.”
The Bottom Line
If your organization struggles to find or keep ServiceNow talent, you’re not alone. But you don’t have to do this on your own. Ondaro Reserve delivers the right expertise, at the right time, without the risks of recruitment or retention battles.
Your transformation shouldn’t wait for the perfect hire. With Ondaro Reserve, you can move forward now and keep winning long-term.
