A leading television broadcaster partnered with Ondaro to rethink how its employees get support. The existing chatbot and service portal weren't working. Answers were inaccurate, employees were frustrated, and operational tasks that should have taken minutes were stretching to 15 days. Ondaro implemented ServiceNow Virtual Agent, NLU, and AI Search with a model built around real language from real employees, not generic assumptions. Resolution times dropped from 15 days to 15 minutes. The broadcaster went live in 5.5 months and walked away equipped to keep improving the platform on their own.
When Ondaro Brazil opened its doors, the mandate was clear: build a team that could help some of Latin America's largest and most complex organizations realize the full potential of their ServiceNow investments. Today, that team is doing exactly that across industries, across use cases, and across the region.
A Market Ready for Transformation
Brazil is home to some of the world's most dynamic enterprises. From major broadcasters and retail giants to financial institutions serving millions of customers, the organizations here operate under real pressure to modernize and many of them already have ServiceNow. However, not all of them are getting what they expected from their platform investment.
That gap is where Ondaro shows up. Not to sell a platform, but to help organizations understand what the platform can actually do for their people and then go build it.
Success Stories Across Industries
One of the clearest signals of momentum in Brazil is the range of sectors Ondaro is serving. The work spans broadcasting, retail, finance, consumer goods, and real estate — each with its own operational reality, regulatory environment, and transformation agenda.
