Energy Transformation Starts with Fixing What's Getting in the Way

When Everything Is Fragmented, Nothing Moves

A clean energy provider came to us with a problem that's more common than most leaders want to admit: IT asset management was partially tracked in spreadsheets. ITSM and ITOM processes were siloed. When an incident happened, slow response times and manual effort were the norm, and compliance risk was quietly accumulating in the background.

The fix wasn't a single tool swap. It was a phased approach that prioritized ITAM and ITOM to establish visibility and automate the most critical workflows. With that foundation in place, ITSM followed in a second phase, expanding governance and self-service across the organization.

"They listened to and understood our needs, offering recommendations and guidance when necessary to ensure our team derived maximum value from our investment, with opportunities for growth in future releases." - Client Representative.

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When Projects Aren't Connected to Strategy, Things Drift

A Canadian utilities provider had a different challenge. Project management was fragmented across the enterprise, making it nearly impossible to align work to strategic goals, forecast outcomes with confidence, or enforce consistent governance.

The organization needed to validate a modern approach without a long implementation cycle. Ondaro ran a focused six-week pilot of ServiceNow Strategic Portfolio Management (SPM), mapping their existing practices to a standardized framework and configuring core workflows, templates, roles, and reporting structures.

The result was a working foundation that delivered immediate value and a clear path to scale. As the client put it: "The project was well scoped and delivered exactly as expected, enabling us to achieve our objectives on a tight timeline."

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Is your team navigating similar complexities?

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