When Ondaro officially launched in Canada the goal was simple: build a local team that could help Canadian organizations realize the full potential of their ServiceNow investment. In less than two years, the team, now 25 strong, is delivering on that promise one engagement at a time.
Building Momentum in an Underserved Market
Canada’s ServiceNow landscape is still catching up to the U.S. market. Many enterprises here take a “wait and see” approach before investing in new technologies, and several large organizations are only beginning to explore the platform’s broader capabilities. For Ondaro, this represents enormous potential.
“We’re seeing a lot of customers who already have ServiceNow but aren’t getting the value they expected,” said Jeff Butler, General Manager of Ondaro Canada. “They come to us to help fix what’s broken or optimize what they already have.”
That focus on righting the ship has proven powerful. Out of Ondaro Canada’s 27 clients, nearly all had previously worked with other partners before turning to Ondaro for a course correction. With a 4.94 CSAT score and a growing roster of repeat customers, the positive word on Ondaro is spreading fast.
Doing What Others Won’t
One of the reasons Ondaro Canada has become a trusted name in the ServiceNow ecosystem is its willingness to take on complex or unconventional projects. “We’re not afraid to start small or take on work that others might walk away from,” said Western Canada Sales Leader, Steve Smit. “Sometimes that means starting out with a discovery phase that builds trust with the client and leads to much bigger initiatives.”
This pragmatic, phased approach, backed by deep functional expertise, has helped clients move past failed implementations and finally see measurable business value. Ondaro’s teams emphasize process change, not just technology deployment, ensuring that ServiceNow truly transforms how people work.
Strengthening Relationships One Success at a Time
Collaboration sits at the heart of Ondaro’s Canadian strategy. The team maintains a close, transparent relationship with ServiceNow, sharing insights and co-delivering work through the Client Excellence Group, ServiceNow’s professional services arm.
“Our biggest client, in many ways, is ServiceNow itself,” Butler noted. “If we’re a great partner to them, we keep their customers happy, and that builds trust across the ecosystem.”
That trust has translated into high-profile partnerships across industries from higher education and utilities to government and environmental services. Ondaro Canada has delivered successful outcomes for organizations such as Hydro One, University of Toronto, GFL Environmental, and Navigator, as well as a top Canadian airline and a provincial government, all while continuing to expand in both public and private sectors.
A Partnership-First Approach to Innovation
What sets Ondaro apart in Canada is not just its technical capability but its collaborative culture. The team works side by side with clients to identify inefficiencies, prioritize value, and build long-term roadmaps for success. By aligning ServiceNow’s capabilities with real business outcomes, Ondaro Canada helps organizations achieve agility and clarity in how they serve employees and citizens. This consultative mindset has become a defining factor in how Ondaro operates across all markets, and it is driving sustained trust and growth in Canada.
Looking Ahead: Growth, Value, and Word of Mouth
As 2026 approaches, Ondaro Canada is poised for continued acceleration. With a strong pipeline, expanding partnerships, and increasing demand for experienced ServiceNow expertise, the team expects to keep growing and keep helping organizations realize tangible results.
“Word of mouth travels fast,” said Smit. “When clients see that we deliver real value, they tell their peers. And that’s been one of the biggest drivers of our success.”
Ondaro’s momentum in Canada shows what is possible when the right people, the right relationships, and the right mindset come together, proving that transformation is not about doing more, but doing it better.
