The Campus is Changing and Every Organization Should Be Taking Notes

Higher education has long been a mirror for society’s most complex challenges. Today, that reflection is sharper than ever. Shrinking budgets, shifting expectations, digital-native students, and the acceleration of AI have created a perfect storm. Yet, some of the most inspiring examples of transformation are happening right now on campus. 

In universities across North America, leaders are rethinking what’s possible. They’re automating the mundane to make space for the meaningful. They’re connecting siloed systems to deliver seamless services. And they’re proving that constraint can be the ultimate catalyst for innovation. 

When Pressure Becomes a Playground for Progress 

In the latest issue of Fortified Quarterly, we explore how higher education institutions are doing more with less, and what every organization can learn from it. From universities reimagining student and faculty experiences with ServiceNow, to IT leaders building AI-ready campuses that can adapt faster than ever, this edition spotlights transformation in its purest form: purpose-driven, people-first, and relentlessly innovative. 

You’ll hear from leaders shaping the future of education and technology, including: 

• Matt Gilchrist, Ondaro Strategic Client Advisor, on how universities are simplifying complexity to scale innovation. 

• Christine Morris, Megan Harter, Ron Burt, and Samuel Barboza sharing on-the-ground insights for higher ed digital transformation. 

• James Haslam, on how AI readiness is redefining campus IT leadership. 

• Jeff Butler, Ondaro Canada GM, reflecting on what educators can teach the tech world about meaningful innovation. 

• Brandon Chick, ServiceNow Public Sector Director, on how connected platforms create stronger, more resilient institutions. 

Each story underscores a powerful truth: the same forces reshaping higher education are reshaping every industry. Those who adapt fastest will not just survive the next wave of change, they’ll define it. 

Learning from the Leaders of Learning 

Whether you’re leading a university, a government agency, or a Fortune 500 enterprise, the playbook is converging. The lessons from higher ed are the same principles driving transformation everywhere. 

That’s why this issue isn’t just for education leaders. It’s for anyone navigating complexity, building capacity, and preparing their organization for an AI-driven future. 

Explore the Higher Ed Edition of Fortified Quarterly

In Back-to-School: Smarter Campuses, Stronger Services, Ondaro’s latest issue of Fortified Quarterly, we unpack how innovation in education is lighting the path forward for all sectors. 

Read the full issue and subscribe for future editions.

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