October 21, 2026
Platform Owner MasterClass: Making Sense of AI on the ServiceNow Platform
ServiceNow’s rapidly expanding AI portfolio brings powerful new possibilities but understanding the products, terminology, and practical applications can be challenging, even for experienced platform teams.
In this Platform Owner Masterclass, we’ll translate the evolving ServiceNow AI landscape into clear, actionable guidance. We’ll explore the roles of Now Assist, agentic AI, Moveworks, and AI Control Tower; explain how these capabilities work together; and discuss where they fit within the broader enterprise technology ecosystem.
We’ll also examine how platform owners can use AI to accelerate their ServiceNow programs while navigating security, governance, AI sprawl, and organizational readiness. Attendees will leave with a clearer understanding of the AI capabilities available today, what’s emerging across the ServiceNow platform, and how to build an adaptable AI strategy that balances speed and innovation with the governance, accountability, and expertise needed to achieve meaningful outcomes.
📅 Date: Wednesday, October 21
🕘 Time: 9 AM PT/12 PM ET
⏱ Duration: 1 hour
Who should attend
- ServiceNow Platform Owners
- Leaders responsible for ServiceNow strategy, governance, or AI adoption
- Senior practitioners considering a move into platform ownership
Meet the Speakers
Christine Morris
Vice President, of Consulting Services, Ondaro
Christine Morris is a strategic IT leader with over 20 years of experience helping Fortune 500 organizations navigate digital transformation. She specializes in governance, compliance, strategy, operations, and procurement, leveraging both business acumen and technical expertise to develop solutions that drive measurable business value. A strong change agent, Christine architects innovative and automated ServiceNow solutions designed to enhance both the end-user and fulfiller experience. She is passionate about optimizing enterprise workflows and establishing best practices that support efficiency, accountability, and sustainable growth.
Ron Burt
ITSM Associate Director, Business Solutions Consultant, Ondaro
Ron Burt is a ServiceNow leader focused on aligning IT service management strategy with business outcomes. With deep experience in transformation, solution design, and operational optimization, Ron partners with organizations to strengthen platform foundations, improve governance maturity, and enable scalable delivery models. He brings a practical, results-oriented perspective to platform ownership, helping teams move from reactive support to strategic enablement.
Why you should attend:
The Platform Owner role isn't just an admin function anymore. It's a strategic job, and deciding how AI fits into your ServiceNow program is now part of the work.
With new AI products, terms, and capabilities arriving constantly, a clear strategy is what separates a platform that turns AI into real outcomes from one buried in pilots and sprawl. Building that strategy on purpose, instead of reacting to every new release, is the difference between a platform that scales and one that stalls.
Contact Us:
For any questions or additional information, please reach out to us at inbound@ondarowave.com.
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