Limited-time complimentary offer helps ServiceNow customers close the AI visibility gap with a tailored plan for AI Control Tower.
Key facts
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Offering: Ondaro Lighthouse for AI Control Tower
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Key benefit: A practical activation plan for ServiceNow’s AI Control Tower
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Service includes: An AI-enabled discovery session and AI Control Tower activation plan
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Offer: For a limited time, available at no cost to support rapid activation of AI Control Tower
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Target users: Enterprise ServiceNow customers with a need to support AI visibility, compliance, value realization, or agent safety
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Applications: Bringing ungoverned AI under control; preparing audit-ready evidence for regulatory deadlines; turning AI commitments into a measurable first-year plan; governing autonomous agents across multiple platforms.
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Impact: Moves enterprises from AI exploration to execution, with a defensible first-year activation plan that connects AI Control Tower investment to measurable board-level outcomes.
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Availability: Available now; sessions can be scheduled at ondarowave.com/lighthouse
SAN DIEGO, June 11, 2026 — Ondaro, a ServiceNow Elite Partner, today announced Ondaro Lighthouse, an AI-enabled activation plan that closes the AI visibility gap and tells enterprises where to start with ServiceNow’s AI Control Tower and what to turn on first.
The launch comes as ServiceNow has made AI Control Tower (AICT) the new normal, embedding AICT capabilities in every AI Native SKU (Foundation, Advanced, and Prime) as of April 2026. New and migrating ServiceNow customers also receive expanded AI Control Tower capabilities at no incremental charge for their first year, including governance for Microsoft Agent 365 and NVIDIA environments and integrations with Veza and Armis.
That free year of AICT is a meaningful runway, but it is also a clock. Enterprises adopting AICT today are in four very different starting positions, and the path to value looks different for each. Without a tailored plan, the runway can pass without measurable progress. Gartner projects that 40 percent of agentic AI projects will fail by the end of 2027, with most failures attributed to governance gaps rather than gaps in capability.
“Leadership teams across every industry are under pressure to scale AI with confidence. AI Control Tower provides the critical foundation, but the right path depends on what matters most to each organization: visibility, compliance, value realization, or agent safety. Lighthouse helps leaders identify that path, prioritize the foundational work, and connect AI investment directly to board-level outcomes,” said Jeff Gregory, CEO of Ondaro.
Lighthouse combines an AI-enabled discovery session with a one-page activation plan delivered within 24 hours. AI pre-populates the session with publicly available context (recent announcements, regulatory profile, current AI footprint) and the plan is refined through conversation with the customer.
Each plan includes:
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A starting profile: The customer’s mix across the four most common AI Control Tower adoption patterns (Shadow AI, regulator-driven, top-down strategy, agentic-first), with percentages that show where their work needs to land first.
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A three-stage activation plan: Specific AI Control Tower capabilities mapped to key stages: See It, Understand It, and Govern & Measure it, sequenced by the customer’s profile.
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Foundation work identified: The data, workflow, and ownership gaps that need to be addressed alongside the rollout, called out so they don’t get missed.
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Continuous value metrics: The ROI signals (AI assets registered, daily AI actions, top AI systems by value, hours saved, productivity vs prior period) that activate from stage 1 onward and make impact visible to leadership and the board.
“ServiceNow’s AI Control Tower includes a broad set of governance, observability, lifecycle, and value-tracking capabilities, and different organizations need different starting points,” added Gregory. “A bank facing a regulatory deadline does not approach the platform the same way a technology company building autonomous agents across multiple platforms does. Without a tailored plan, customers may struggle to put the free year to productive use. Lighthouse is built to make sure that doesn’t happen.”
Enterprises can schedule their Lighthouse session and set their course at https://ondarowave.com/lighthouse-ai-control-tower
Frequently Asked Questions
What is Ondaro Lighthouse?
Ondaro Lighthouse for AI Control Tower combines an AI-enabled discovery session with a tailored one-page activation plan, delivered within 24 hours of the session. For a limited time, Lighthouse is available at no cost to support rapid adoption of ServiceNow’s AI Control Tower.
Who is it designed for?
Enterprise ServiceNow customers adopting AI Control Tower. Lighthouse is built for organizations focused on AI visibility, compliance, value realization, or agent safety, and is used across industries including financial services, healthcare, manufacturing, and government.
What problem does it solve?
Lighthouse closes the AI visibility gap. It tells customers which AI Control Tower capabilities to activate first, names the foundation work the platform depends on, and maps the rollout across a three-stage, nine-month sequence. The plan moves leadership teams from AI exploration to execution, with a defensible answer for the board.
Why does it matter?
Gartner projects that 40 percent of agentic AI projects will fail by the end of 2027, with most failures attributed to governance gaps rather than gaps in capability. ServiceNow’s expanded AI Control Tower capabilities give enterprises a real first-year runway, but only if they use it. Lighthouse turns that runway into a plan.
What’s in the activation plan?
Each Lighthouse activation plan is tailored to the customer and includes a starting profile showing their mix across the four most common AI Control Tower adoption patterns; a three-stage activation plan (See it, Understand it, Govern & Measure it) with specific AI Control Tower capabilities sequenced inside it; the foundation work the platform depends on, identified alongside the rollout; and continuous value metrics that activate from stage 1 onward.
When is it available?
Ondaro Lighthouse is available now, with the complimentary offer in effect for a limited time. Enterprises can schedule a session at ondarowave.com/lighthouse.
About Ondaro
Ondaro is a ServiceNow Elite Partner that helps organizations realize value from their ServiceNow platform quickly and where it matters most, including putting AI to work with the governance needed to scale it. With deep expertise across IT, HR, customer service, risk, and asset management, Ondaro works with clients in financial services, healthcare, manufacturing, government, and other industries to simplify workflows and build the operational foundation for what comes next.