Talent solutions firm enhances ITOM & ITAM with ServiceNow
Results
Applications


THE CLIENT
Leading Global Talent Solutions
The client is renowned for its innovative talent solutions and staffing services, operating globally to connect employers with skilled professionals. Specializing in accounting, finance, technology, creative, and administrative roles, the client facilitates optimal matches in a dynamic job market.
This commitment to excellence and global reach sets the stage for its partnership with Ondaro, seeking to enhance its IT operations and asset management capabilities to support its expansive and intricate business network.
“The [Ondaro] team has been committed to the success of our project and our relationship.”
– Client Representative

THE CHALLENGE
Navigating Complex IT Environments

THE SOLUTION
Tailored ITOM and ITAM Implementations
The client and Ondaro implemented a comprehensive solution tailored to the client’s unique needs, including:
- ITOM (IT Operations Management): Ondaro conducted a current state assessment, followed by remediation of critical IT operations. This included implementing ServiceNow ITOM Visibility, Discovery, and Service Graph Connectors, providing a holistic view of the client’s IT environment across on-premises and cloud platforms.
- ITAM (IT Asset Management): Ondaro implemented the ServiceNow ITAM Software Asset Management application, involving normalization of data services, activating the SAM Professional Module, and integrating with top SaaS providers. This resulted in streamlined software lifecycle workflows, enhanced compliance, and cost reduction.







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