Talent solutions firm enhances ITOM & ITAM with ServiceNow

Results

Enhanced global IT visibility

Improved software compliance

Elevated software asset utilization

Applications

THE CLIENT

Leading Global Talent Solutions

The client is renowned for its innovative talent solutions and staffing services, operating globally to connect employers with skilled professionals. Specializing in accounting, finance, technology, creative, and administrative roles, the client facilitates optimal matches in a dynamic job market.

This commitment to excellence and global reach sets the stage for its partnership with Ondaro, seeking to enhance its IT operations and asset management capabilities to support its expansive and intricate business network.

“The [Ondaro] team has been committed to the success of our project and our relationship.”

– Client Representative

THE CHALLENGE

Navigating Complex IT Environments

The client faced a multifaceted challenge in managing its global IT operations and assets. With a network spanning multiple data centers and cloud providers, achieving comprehensive visibility and control was a struggle. The complexity was compounded by previous engagements with partners, leading to a nonstandardized IT environment. Key pain points included managing software licenses effectively, ensuring compliance, and optimizing IT service delivery across global operations.

THE SOLUTION

Tailored ITOM and ITAM Implementations

The client and Ondaro implemented a comprehensive solution tailored to the client’s unique needs, including:

ITOM (IT Operations Management): Ondaro conducted a current state assessment, followed by remediation of critical IT operations. This included implementing ServiceNow ITOM Visibility, Discovery, and Service Graph Connectors, providing a holistic view of the client’s IT environment across on-premises and cloud platforms.
ITAM (IT Asset Management): Ondaro implemented the ServiceNow ITAM Software Asset Management application, involving normalization of data services, activating the SAM Professional Module, and integrating with top SaaS providers. This resulted in streamlined software lifecycle workflows, enhanced compliance, and cost reduction.

Understood our business requirements?

Enabled us to manage our ServiceNow applications post-implementation?

Managed project timeline effectively?

Positioned us to achieve our desired business outcomes?

Communicated clearly throughout the project?

Provided a high level of expertise in implementing our solution(s)?

Let's innovate

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