August 11, 2025
Results
Risk: Governance, Risk, and Compliance (GRC)
This state government’s technology office plays a pivotal role in ensuring the effective, secure, and innovative use of information technology across its various agencies. With a mission to support and advance the technological framework of its functions, the client focuses on enhancing efficiency, productivity, and cybersecurity. This commitment forms the backdrop for its collaboration with Ondaro in implementing a robust integrated risk management (IRM) solution.
– Client Representative
The client faced significant challenges in managing its cybersecurity needs. The state government’s security office required a scalable and intuitive integrated risk management (IRM) solution to extend its cybersecurity services across state agencies. The existing manual processes were cumbersome, error-prone, and inefficient, requiring a transformation to automate and streamline risk monitoring and control activities.
Leveraging expertise in ServiceNow solutions, Ondaro designed a tailored IRM strategy for the client. This approach focused on ServiceNow IRM Policy & Compliance to transition from manual to automated processes, significantly reducing human error and centralizing risk management. Key aspects of the solution included the following:
The partnership between the client and Ondaro was marked by mutual understanding and goal alignment. Ondaro’s approach was not just about implementing a solution but also ensuring that the state was positioned for ongoing success. Ondaro’s commitment to understanding the unique needs of the state and its agencies fostered a deep sense of trust and collaboration. This relationship was pivotal in achieving the project’s success within the stipulated timeframe and budget, as reflected in the high CSAT scores.
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