August 11, 2025
Results
Applications
The client, a key division of a major agency, specializes in managing finances, collecting revenue, and overseeing currency production. Its mission to promote financial integrity and operational efficiency involves managing extensive financial operations. This role required an efficient internal communication and decision-making process, leading to its partnership with Ondaro.
– Client Representative
The client faced challenges in effectively gathering and processing feedback about change initiatives within its vast structure. Cumbersome existing mechanisms led to inefficient decision-making. The challenge was not just technical but also involved understanding nuanced needs and creating a user-friendly solution.
Ondaro’s approach was to deploy ServiceNow App Engine, but with a twist: The project, initially perceived as straightforward, required significant customization to truly meet the client’s unique needs. Key aspects of the solution included the following:
This solution enabled the organization to streamline its feedback process, ensuring that insights from those reporting on organizational change intiatives were rapidly processed and acted upon.
For the client, the partnership with Ondaro was more than just a vendor-client interaction: It was a journey of mutual growth and understanding. Ondaro’s commitment went beyond technical expertise; it provided strategic counsel and adapted swiftly to changing requirements, ensuring that the client’s vision for a feedback-friendly environment was realized. Its agility in meeting tight deadlines, especially in light of the preestablished go-live date, was particularly commendable.
Ondaro’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.
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