August 11, 2025
Results
Automation Engine: IntegrationHub
HR: Case and Knowledge Management
ITSM: Digital Portfolio Management
ITSM: Incident Management
ITSM: Problem Management
ITSM: Service Operations Workspace ITSM Applications
Platform Foundations: Common Service Data Model (CSDM)
Platform Foundations: Configuration Management (CMDB)
Platform Foundations: Employee Center
Platform Foundations: Knowledge Management
Platform Foundations: Service Catalog
Strategic Portfolio Management: Application Portfolio Management
THE CLIENT
A renowned entity in the filtration technology industry was on the precipice of a significant transition. Moving away from its parent company, it sought to establish its independent IT infrastructure. This move was pivotal for its growth, but it also brought unique challenges, requiring quick yet reliable transformation.
THE CHALLENGE
When the client decided to break off and become an independent entity, it faced an ambitious task: setting up a fresh IT infrastructure from scratch. It needed to implement a new platform for HR and IT interactions while managing the project within a tight timeline. Moreover, it had to ensure that its teams could efficiently handle the applications in the new environment. In essence, it sought an enterprise transformation without disrupting its existing operations.
THE SOLUTION
Understanding the client’s needs and constraints, Ondaro set out to implement a comprehensive ServiceNow solution. Ondaro’s multimodule approach comprised ITSM, HRSD, and APM, ensuring that the client had all the tools necessary for its new IT environment. Ondaro offered tailored implementation strategies, developed advanced reporting dashboards, and provided insightful knowledge transfer sessions to ensure that the client was well equipped to manage its new applications. In doing so, Ondaro empowered the client to transform its IT operations within the aggressive timeline it had set.
THE PARTNER EXPERIENCE
The journey to independence for the client was transformed into a seamless transition through its robust collaboration with Ondaro. This partnership was the driving force behind the successful construction of a new, independent enterprise infrastructure, centered on the powerful ServiceNow platform.
In this partnership, the client’s business needs, resources, and vision guided the project. Ondaro’s role was that of a trusted advisor, equipping the client’s team with tailored solutions and the confidence to manage its ServiceNow applications effectively. Even under strict timelines, the synergistic efforts of both organizations ensured high-quality outcomes, cementing the power of a true partnership
Ondaro’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.
Your journey to innovation is just a click away. Schedule your meeting with our Ondaro advisors and become part of the success story that defines your organization’s future.