August 11, 2025
Results
App Engine: App Engine for CSM
App Engine: Now Platform App Engine
Platform Foundations: Service Portal
The client is dedicated to providing support and resources to the renters and landlords of the city, ensuring access to affordable housing and maintaining rent stability across the community. With a focus on enhancing property lookup functions, enabling landlord verification, and streamlining the tenant appeals process, the client plays an integral role in safeguarding housing rights and welfare within the city. Its collaboration with Ondaro aimed to leverage innovative technology to further these goals, a partnership that set the stage for an ambitious initiative to revamp the city’s housing support systems.
– Client Representative
The city was grappling with an array of tenant-landlord issues, ranging from complex approval procedures for rent-stabilized units to discrepancies in rent reporting. It was also hindered by multiple legacy databases and manual processes that created barriers to communication and efficiency.
The client had a pressing need to address these challenges with a modern, scalable solution. It needed to enhance tenant rights awareness, streamline the property lookup process, and simplify the rent registry system — all while ensuring affordability and compliance with local regulations.
The client and Ondaro developed a custom app project that would transform the city’s housing management system. The project entailed several key objectives:
By leveraging the capabilities of ServiceNow App Engine, the solution provided the client with innovative, automated systems that revolutionized the way it managed renter and landlord issues. Furthermore, the transition of legacy data into an integrated, callable API enhanced the overall efficiency of the system.
The collaboration was marked by attentiveness, adaptability, and a shared commitment to the project’s success. Ondaro’s role in this partnership was more than just technical guidance: It was about building a relationship that understood the client’s evolving needs. From facilitating working sessions and defining goals to meticulous design, development, and testing, the client and Ondaro worked together with mutual trust and a cohesive partnership. The agile approach ensured that the client’s vision was translated into reality, with ample room for realignment and new requests. The client and Ondaro were able to cocreate exceptional experiences that made the difficult easy, fulfilling the client’s aspirations.
Ondaro’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.
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