Federal agencies are under intense pressure to modernize. Shrinking budgets, rising expectations, and legacy systems make digital transformation both a necessity and a challenge. But true modernization isn’t just about deploying new tools. It’s about unlocking lasting value through smarter workflows, scalable platforms, and mission-aligned strategies.
That’s where Ondaro delivers.
As an award-winning ServiceNow Elite Partner with deep experience in the federal sector, Ondaro helps agencies go beyond operational improvements to achieve measurable, mission-critical results. Our federal engagements don’t stop at implementation. We bring dedicated cross-functional teams that support strategic planning, governance, and long-term platform success.
Ondaro has supported a broad range of federal and public sector organizations — building trust, increasing adoption, and demonstrating platform value through every engagement.
By tailoring solutions to each agency’s mission and maturity, we’ve helped drive high user adoption, strong engagement, and long-term platform growth.
When a government division needed to improve how it tracked and managed physical assets, Ondaro implemented ServiceNow’s HAM Pro and EAM solutions. The result? Increased operational efficiency, better asset visibility, and smarter resource allocation. Read the full case study here.
A state agency’s outdated service request process created delays and frustration. Ondaro transformed the experience by delivering a self-service portal with a virtual agent, significantly boosting user satisfaction and operational efficiency. Learn more.
By implementing SAM Pro for a large county, Ondaro helped reduce software costs, ensure compliance, and cut down manual overhead. This modernization effort created significant long-term savings. Dive deeper into the story.
For a public agency facing outdated HR processes, Ondaro implemented digital workflows that improved employee onboarding, case management, and internal transparency. This turned a high-friction system into a streamlined experience. Read the story here.
Unlike partners who rely solely on out-of-the-box functionality, Ondaro brings advanced capabilities in App Engine and Creator Workflows, allowing us to build custom applications tailored to the unique needs of federal clients.
Whether it’s modernizing legacy processes or developing entirely new solutions, our teams design secure, scalable, and compliant custom workflows that fully leverage the flexibility of the ServiceNow platform.
What truly sets Ondaro apart is our embedded Transformation Services team. On top of implementation and development, our federal engagements include program-level roles that guide strategic success across:
For example, one federal program benefits from a full-time team of eight Ondaro experts who lead everything from platform governance to feature refinement. These roles are standard, not add-ons and ensure that every implementation delivers lasting, scalable value.
We also provide proven readiness assessments to build strategic alignment:
Ondaro's work with one federal agency resulted in extraordinary operational gains across mission-critical workflows. From modernizing fleet management and streamlining leasing operations to accelerating contractor onboarding and self-service, our solutions have delivered measurable results, including:
These outcomes showcase how Ondaro’s combination of platform expertise, custom development, and embedded Transformation Services translates into tangible impact — fast.
Time and again, federal agencies working with Ondaro report measurable improvements:
Asset Management: Improved inventory accuracy, audit readiness, and smarter resource allocation
ITSM Modernization: Lower support costs and faster resolution through self-service and automation
SAM Optimization: Reduced licensing waste and improved compliance posture
These aren’t just improvements. They’re transformations that unlock platform value fast and build a foundation for long-term growth.
Ondaro understands the federal landscape, because we live in it.
Ongoing Enablement: With Ondaro, ServiceNow isn’t just a tool. It becomes a platform for continuous innovation, automation, and success.
