August 29, 2025
What does a healthcare company, a higher education institution and a multifamily real estate company have in common? They are all enrolled in Ondaro Reserve to maximize the value of their ServiceNow platform with operational support.
What is Ondaro Reserve?
Ondaro Reserve is an innovative ServiceNow operations and enhancement program designed to maximize the value of a ServiceNow investment. It offers immediate access to a full spectrum of ServiceNow and process expertise, ensuring the platform is managed and grown effectively.
Recognizing the challenges in finding and retaining skilled ServiceNow talent, Ondaro Reserve provides a strategic approach that goes beyond mere platform administration, delivering the guidance necessary for success on ServiceNow.
By enrolling in Ondaro Reserve, organizations gain service delivery oversight with a focus on achieving measurable results, flexible pricing and capacity models tailored to their needs and budget, and access to certified professionals including administrators, implementation specialists, application developers, and consultants. This comprehensive support enables you to save money, tap into a deeper skill set, and enjoy greater flexibility, all while ensuring the ServiceNow platform operates at peak health and sustainability.
Excellence in Healthcare Innovation
A global healthcare company enrolled in Ondaro Reserve to enhance its ServiceNow operations. Thanks to the flexibility of the program and the close working relationship between the company and Ondaro, it has not only benefited from extended ServiceNow support but has also engaged in multiple projects with Ondaro to enhance ServiceNow with additional modules and services.
Advancing Higher Education with ServiceNow
A top-ranked public research university serving thousands of students joined the Reserve program after transforming its HRSD and CSM with Ondaro’s expert guidance. The Reserve program provides the institution with peace of mind, knowing that its investment is protected by ServiceNow experts who can manage and maintain systems efficiently.
Elevating IT in Real Estate
A multifamily real estate company transformed its IT service management with Ondaro Essentials and then leveraged Ondaro Reserve support services. By enrolling in Reserve, the company extended its team with Ondaro experts, saving on training and maintenance costs.
A dedicated team that you can call your own
Think of the Reserve program as an extension of your own team. It’s the extra support to help you get the most out of your ServiceNow investment, allowing your team to focus on strategic goals, while Ondaro Reserve provides the expertise needed to keep your system running.
“I have really enjoyed watching [the Reserve] team grow,” said Ashley Lauff, Service Delivery Manager, Ondaro. “I love being able to build relationships with my clients and quickly pull in different [Subject Matter Experts] when needed that will make our clients’ lives easier, which is part of how Reserve has been designed, keeping flexibility and continuous improvement in mind.”
