CUSTOMER SUCCESS STORY

Research University Empowers Staff with Performance Management

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CLIENT:
Research University
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INDUSTRY:
Higher Education
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PRODUCT:
Performance Management

Business Challenge

  • Legacy performance management system didn’t allow for customized review period cadences, email notifications, or great reporting.
  • Usage was low because the old system forced a process that didn’t suit the university needs  
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Solution Delivered

  • Ability to create goals

  • Communication widget

  • Configurable cadences for performance reviews

  • Long-term storage of completed goal summary documents 

IMPACT

A system by which the university staff are empowered to grow and expand their contribution. Reduction of technical debt with standardization onto ServiceNow for ease of maintenance and support. An interface that’s easy to use with minimal training, that allows for a revised process fitting the university wants.