CMA Blueprint Episode 5

AI Readiness:

Strategy, Structure, and ServiceNow Agents

Virtual Community Meetup

Nate Weldon
Global VP and Certified Master Architect
Matt Espley
Director of Technical Consulting & Certified Master Architect
Kenric Wong
Principal Enterprise Architect and Certified Master Architect

In this episode of The Blueprint, Certified Master Architects Matt Espley, Kenric Wong, and Nate Weldon unpack what it really takes to succeed with AI on ServiceNow. From strategy and structure, to agentic automation and data readiness, AI is the future of business transformation.

In this meetup, you’ll learn:

• What GenAI and Agentic AI mean for your organization and how ServiceNow is positioned to unlock value from both.
• What prerequisites matter most for successful AI adoption, including how to assess your business maturity and build the foundation for scale.
• Why data and CMDB hygiene are make-or-break for AI and what happens when governance is overlooked.
• How to align AI strategy with security, access, and business outcomes to accelerate ROI while managing risk.

Walk away with practical insights and proven strategies to activate AI the right way-securely, sustainably, and at scale.