CMA Blueprint Episode 3

Governance Without the Red Tape:

What True Platform Oversight Looks Like

Blueprint Part 3

Virtual Community Meetup

Nate Weldon
Global VP and Certified Master Architect
Matt Espley
Director of Technical Consulting & Certified Master Architect
Kenric Wong
Principal Enterprise Architect and Certified Master Architect

In this episode of The Blueprint, Certified Master Architects Matt Espley, Kenric Wong, and Nate Weldon dive into one of the most misunderstood, but most critical elements of successful ServiceNow transformation: platform governance.

You’ll learn:

  • Why governance is more about enablement than restriction
  • The three tiers of governance recommended by ServiceNow: strategic, programmatic, and technical
  • Common pitfalls that arise without governance-like cross-department conflicts or broken upgrades
  • The CMA’s role in helping organizations govern without becoming a bottleneck

Whether you’re just getting started or managing a complex, multi-workstream program, this episode will help you build a governance model that drives value, not roadblocks.