App Engine vs. Subscription: Navigating Smart Development Decisions on ServiceNow

In this episode of The Blueprint, our Certified Master Architects unpack the real-world decision-making behind responsible development on ServiceNow. The flexibility of the Now Platform can be a double-edged sword—just because you can build something doesn’t always mean you should.

You’ll gain insight into:

• How to approach development through the lens of long-term sustainability, scale, and ROI
• When to build, buy, or extend: evaluating native capabilities, App Store solutions, and custom routes
• Key considerations like budget, time to value, technical debt, documentation, and knowledge transfer
• What to do when over-customization becomes costly or unmanageable
• The benefits of returning to baseline and strategies for simplifying your path forward

Watch now to learn how to make smarter, more sustainable development decisions—and tap into the deep platform expertise of our CMAs.