State of Texas DIR Contract
Contract Term End Date: 06/12/2026 with Optional renewals to 06/12/2030
Products and services available
Support DIR current and potential customers
Ondaro offers Software as a Service (SaaS) products and maintenance, support, installation, configuration, technical and other related services to provide account management and educational services in support of DIR current and potential customers. Ondaro is committed to provide innovative, secure, and cost-effective information technology solutions to all Texas government and higher education, as well as public entities outside the state.
See Appendix C Pricing Index for a detailed list of software licenses products available and our software services:
- ServiceNow
If you have questions regarding eligibility, you can call us at 858-634-6200 or email us at gov.contracts@ondarowave.com.
this contract on DIR’s website.
Tthrough 5343, we resell ServiceNow licensing, all terms and conditions, including their EULA & SLA can be found here - https://www.servicenow.com/upgrade-schedules.html
Please see additional information related to ServiceNow’s Terms of Service and Customer support.
Warranty information
Warranty and return policies are based upon manufacturers’ warranties and return policies.
The right team, with the right resolution
To request a price quote, request a price quote, please contact Dehlia Moore at contracts@ondarowave.com
Please include:
- Agency/Organization
- Phone Number
- Email Address
- Type of Professional Technical Resource(s) needed
- Period of Performance
- Anticipated Start Date
- Ondaro will work with each customer to follow their Purchase Order processes
- PO must also Reference DIR Contract Number DIR-CPO-5343
Issue PO’s to:
Ondaro, P.O. Box 927170, San Diego, CA 92192-7170
Federal Tax ID 83-2942740
Vendor ID 18329427400
Contact information
Ondaro is here to help
For more information on how Ondaro can serve you, please contact:
Elizabeth Mikos, Director of SLED Sales
858-413-7236
liz.mikos@ondarowave.com
Lauren Ries, Contracts Manager
619-379-2041
gov.contracts@ondarowave.com