CMDB MasterClass: Part 7

From Chaos to Clarity: Mastering Service Mapping for CMDB Excellence
Part 7 of our CMDB MasterClass Series

Buckle up for an eye-opening session that will transform how you see your IT operations! In this MasterClass session, we’ll explore Service Mapping in ServiceNow-a powerhouse capability that takes your CMDB from a static repository to a dynamic, real-time, business-aligned asset.

We’ll dive deep into how Service Mapping automatically creates end-to-end application maps, allowing you to visualize dependencies, understand the impact of outages before they happen, and ensure smooth business operations. You’ll learn how to configure Service Mapping, leverage traffic-based discovery for accuracy, and optimize incident resolution and business continuity.

But we’re not just here for theory. You’ll see real-world use cases, best practices, and a step-by-step guide on how Service Mapping fuels the CMDB, enhances visibility, and elevates IT service performance across the board.

Why Listen?

• Unlock Service Mapping Mastery: Learn how to visualize and manage business services with precision, connecting the dots between applications, infrastructure, and your CMDB.
• Optimize IT Operations: Discover how accurate service maps streamline incident resolution, reduce downtime, and improve change management.
• Real-World Expertise & Best Practices: Gain insights from seasoned ServiceNow experts who have successfully implemented Service Mapping for organizations like yours.
• Community & Networking: Engage with your peers, exchange ideas, and get answers to your most pressing ServiceNow CMDB questions.

Meet the Experts

• Chris Padmore, Solutions Consultant, Cask
• Christine Morris, Director of Technical Service Innovation, Cask
• Madan Raja, Delivery Director, Cask

Contact Us:

For any questions or additional information, please reach out to us at inbound@caskllc.com or stephanie.edelman@caskllc.com.

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