CMDB MasterClass: Part 3

Join us for part 3 of our CMDB MasterClass Series, an insightful webinar where we will introduce the Common Service Data Model (CSDM) and demonstrate its crucial role in managing IT services more effectively. Discover how Service Portfolio Management helps to enhance service delivery quality through structured service management.

During the session, Lisa Kass, Director of Service Management, & Chris Whitehead, Senior ITSM Architect, at the University of Southern California, will share USC’s transformative journey with Service Portfolio Management. Learn how their implementation dramatically improved IT service delivery to both faculty and students.

Meet the Experts

Christine Morris

Senior Director,
Platform & Service Management

Lisa Kass

Director of Service Management

Donna Barrett

Senior Business Consultant,
ITSM

Chris Whitehead

Senior ITSM Architect

Why Listen?

• Educational Insights: Gain a solid understanding of the CMDB Common Service Data Model (CSDM), how it elevates your platform’s capabilities, and improves user experiences.
• Industry + Real-World Expertise: Discover how a leading institution successfully implemented CSDM to better define, organize, communicate, and deliver IT services across their organization.
• ServiceNow Community Engagement: Connect with like-minded peers, share experiences, and grow your professional network within the ServiceNow community.

Key Takeaways:

1. What the Common Service Data Model is and why it’s important
2. Practical use cases for applying CSDM in your organization
3. How to leverage CSDM to boost IT service delivery
4. The role of Service Portfolio Management with CSDM and its benefits
5. Common pitfalls during implementation and strategies to avoid them
6. Organizing IT services logically from the user’s perspective
7. Best practices for governing the entire service lifecycle-from design to retire

Don’t miss this opportunity to gain valuable insights and actionable tips for improving your IT services with CSDM.

Ready to Transform Your CMDB?

Join us for this actionable webinar and take the next steps toward building a healthier, more sustainable CMDB that can support greater ServiceNow platform success. Don’t miss this opportunity to expand your knowledge and drive impactful change within your organization!

Contact Us:

For any questions or additional information, please reach out to us at inbound@caskllc.com or stephanie.edelman@caskllc.com.

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