ITAM MasterClass: What is Enterprise Asset Management and Why Does it Matter?
Understanding Enterprise Asset Management (EAM) and how it differs from the IT Asset Management toolsets in HAM and SAM can be a source of some confusion for platform owners and users. What is EAM? Why should we use it?
From maintenance plans and lease-end workflows to warehouse management, EAM is more than tracking assets. It's about unlocking strategic value.
Join Ondaro’s ITAM experts for an in-depth MasterClass exploring how to take full advantage of ServiceNow’s Enterprise Asset Management (EAM) capabilities. This session will dive into what it really means to manage the complete lifecycle of complex non-IT assets to improve operational efficiency, reduce costs, and increase asset reliability.
You’ll learn how to:
- Streamline enterprise asset processes with out-of-the-box flows
- Manage complex model types like multi-component and consumable models
- Automate necessary lifecycle updates to our enterprise assets through typical processes like RMAs, Disposals, Swaps, Recalls, Deployments, Refreshes and more! ,
- Integrate EAM with other ServiceNow modules.
Whether you're managing medical equipment, facilities, industrial machinery, or back-office assets, this session will show you how to operationalize best practices and make data-driven asset decisions at scale.
MasterClass Session Details:
Part 5 of our ITAM MasterClass Series
Date: Wednesday, November 12, 2025
Time: 9AM PT / 12PM ET
Duration: 1 hour
Why You Should Attend
By attending, you’ll:
- Gain clarity on how EAM is different from other Asset Management offerings and why it’s important.
- Learn about the full asset lifecycle and how to better manage it.
- Discover how to automate complex processes like asset audits, maintenance scheduling, lease-end decisions, and recalls.
- Understand how EAM integrates with existing ServiceNow modules to increase platform value and reduce data silos
- See how mobile workflows and advanced inventory management can streamline warehouse and field operations
This session is ideal for organizations interested in solidifying their strategy for the management of non-IT assets by using a centralized asset repository, building confidence in the underlying data and driving process consolidation and optimization.
Meet the Experts
Ian Cahall
Associate Director, Principal Architect, Ondaro
Ian Cahall has spent over a decade working in and around the ServiceNow platform to help deliver better, more mature technical and procedural outcomes in the ITx space, including ITSM, ITOM, ITAM, and more. Over his career, he has worked with customers in a variety of verticals including Retail, Manufacturing, Healthcare, etc. In his current role as Principal Architect at Ondaro, he specializes in solving complex Asset Management challenges, helping customers maximize their speed-to-value by leading with innovation and scalability.
Christine Morris
Senior Director of Consulting Services, Ondaro
Christine Morris is a strategic IT leader with over 20 years of experience helping Fortune 500 organizations navigate digital transformation. She specializes in governance, compliance, strategy, operations, and procurement, leveraging her business acumen and technical expertise to develop solutions that drive business value. A strong change agent, Christine architects innovative and automated ServiceNow solutions designed to enhance both the end-user and fulfiller experience. With a passion for optimizing IT management and enterprise workflows, she is committed to delivering best practices that support efficiency and growth.
Ready to Elevate Your Asset Management Strategy?
Take the next step with Enterprise Asset Management to streamline operations, extend asset life, and drive measurable value across your organization.
Contact Us:
For any questions or additional information, please reach out to us at inbound@ondarowave.com.
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