Before implementing ServiceNow CSM with Ondaro, the team was manually managing highly complex service requests. Its small but determined team relied on emails and phone calls to resolve issues, but workflows were easily interrupted or confused.
“We spent a lot of time just sorting through and managing requests,” says the team’s system manager. “Our solutions were archaic, with nothing to support our case management. We didn’t really have a help desk.”
Deliver excellent customer service solutions for every end user with comprehensive best practices and powerful capabilities, including the following:
With ServiceNow CSM, you can offer a frictionless customer experience by empowering your staff with proactive, collaborative, and efficient workflows designed to help your organization work better.