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Maximizing AI potential with ServiceNow’s Yokohama release

Written by Admin | May 16, 2025

Artificial intelligence use has surged in recent years, from college students using ChatGPT to write essays to organizations across industries adopting generative AI and AI agents. According to a 2024 McKinsey survey, 78 percent of respondents reported using artificial intelligence for at least one business function. That’s an increase from just 56 percent of businesses in 2021. As businesses find more ways to implement artificial intelligence to improve their processes, the need for improved functionality is also climbing.


In an episode of The Distillery Podcast, Nate Weldon introduced ServiceNow’s new Yokohama release and the artificial intelligence features users will be able to implement on their platforms. Nate is the senior vice president of technology at Ondaro and has a wealth of experience in ServiceNow, both as a user and a partner. He used ServiceNow in his work with a life sciences company for six years before joining Ondaro, where he has utilized ServiceNow as a partner for 11 years. Here are some of the highlights Nate says users can look forward to with the release of Yokohama and its artificial intelligence capabilities.

 

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